Warranty Technician

Motorpoint Ltd; Newport; On-site; GBP 40,000 - GBP 45,000; Full time

Job summary

A leading car retailer in the UK is seeking a Warranty Technician in Newport to diagnose advanced vehicle faults and perform mechanical repairs. Candidates should be IMI Level 3 qualified with proven experience in vehicle diagnostics and strong communication skills. This position offers a competitive salary of £40,000 - £45,000 and various employee benefits such as paid time off and additional holiday incentives.

Benefits

Paid time off every month

28 days' holiday plus special days off

Staff discount on cars

Cycle to work scheme

Pension

Healthcare

Qualifications

• IMI Level 3 (or equivalent) qualified technician.
• Proven experience in advanced vehicle repairs and diagnostics.
• Strong communication skills, especially when dealing with customers.
• MOT testing qualification (or willingness to support in this area).
• A proactive, reliable team player who takes pride in their work.

Responsibilities

• Diagnose and resolve advanced faults using OEM diagnostic platforms and tools.
• Perform major mechanical repairs including engine and gearbox replacements.
• Conduct root cause analysis and ensure repairs meet manufacturer standards.
• Mentor junior technicians and share best practices.
• Maintain workshop standards and compliance with DVSA and Health & Safety.

Skills

Advanced vehicle repairs

Diagnostics

Customer communication

Proactive team player

Education

IMI Level 3 (or equivalent)

Job description

Overview

We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. If you want to work with an amazing group of people who are fun, friendly and get stuff done — and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!

The Role: Warranty Technician

Salary: £40,000 - £45,000 per annum

Location: Newport

Contract Type: Permanent

Hours: 42.5 hours across 5 days (Monday to Friday)

Responsibilities

• Diagnose and resolve advanced faults using OEM diagnostic platforms and tools.

• Perform major mechanical repairs including engine and gearbox replacements.

• Conduct root cause analysis and ensure repairs meet manufacturer standards.

• Use specialist equipment (oscilloscopes, multi-meters, smoke testers) for accurate testing.

• Complete final road tests, re-calibrations, and system resets.

• Accurately document all findings and repairs for warranty submissions.

• Liaise with customers to explain diagnostics and build trust.

• Support MOT testing and Pre-Delivery Inspections when needed.

• Mentor junior technicians and share best practices.

• Maintain workshop standards and compliance with DVSA and Health & Safety.

Qualifications

• IMI Level 3 (or equivalent) qualified technician.

• Proven experience in advanced vehicle repairs and diagnostics.

• Strong communication skills, especially when dealing with customers.

• High level of accuracy in administration and documentation.

• MOT testing qualification (or willingness to support in this area).

• A proactive, reliable team player who takes pride in their work.

What's in it for you?

• Paid time off every month to do something that makes you happy

• 28 days' holiday plus days off for your birthday, getting married, or moving house

• Additional holidays for length of service

• Long service awards

• Staff discount on cars and finance options

• Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform

• Smart Tech in partnership with Currys

• Cycle to work

• Pension

• Healthcare

• Enhanced Parental Leave

• Employee Assistance Programme (EAP)

• Vocational and personal development training courses

• Quarterly team socials

• Team feasts

• Scratch card rewards

• Sharesave scheme (SAYE)

• Plus much more!

#IND1

We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.