Customer Account Manager

Everyday Loans Group; City of Edinburgh; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading consumer finance company in Edinburgh is looking for a Customer Account Manager. This role involves engaging with customers to assess their loan needs, processing agreements, and ensuring their satisfaction throughout the loan lifecycle. Candidates should possess strong communication skills and a customer-oriented mindset. The package includes a salary of up to £30,000 and a robust benefits scheme including bonuses, private healthcare, and extensive training opportunities.

Benefits

Bonus scheme

Private healthcare

Life assurance

Excellent company pension 3% employee to 8% employer contribution

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Tech scheme

3 Charity Volunteering Days

Qualifications

• Strong communication skills and excellent rapport-building abilities.
• Detail-oriented with a customer-focused approach.

Responsibilities

• Engage with customers to establish their loan requirements and affordability.
• Process loan agreements and support customers throughout the loan lifecycle.
• Deliver excellent customer service and positive outcomes.

Skills

Customer Focused

Strong Communication skills

Self-Development

Team Work

Enjoy working with targets

Job description

Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.

If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.

The Role

As a Customer Account Manager you will be involved in the whole process of providing loans to our customers focusing on collections. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.

This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.

If you have the following skills, then a Customer Account Manager role could be right for you:

• Customer Focused
• Strong Communication skills and Confidence
• Self-Development
• Team Work
• Enjoy working with targets

The Salary

Up to £30,000 depending on experience.

Rewards

Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:

• Bonus scheme
• Private healthcare
• Life assurance
• Excellent company pension 3% employee to 8% employer contribution
• 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
• Cycle to Work vouchers
• Retail Discounts
• Tech scheme
• 3 Charity Volunteering Days

At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.