Head of Creative Operations

The Boots Company PLC; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading retail and healthcare company is seeking a Head of Creative Operations to lead their in-house creative agency, the B-Hive. Responsibilities include managing teams across project management and ensuring efficient operations while driving innovation. Candidates should have senior experience in creative project management, strong digital asset management skills, and the ability to negotiate within complex stakeholder landscapes. This role is full-time and offers various benefits.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity leave pay

Flexible benefits scheme

24/7 Employee Assistance Programme

Qualifications

• Proven ability to navigate multi-layered stakeholder landscapes.
• Experience managing a production house or studio.
• Strong ability to create robust project plans.

Responsibilities

• Lead project management teams to deliver internal client needs.
• Manage how the B-Hive handles project briefs.
• Champion change through tech-driven innovation.

Skills

Senior creative management experience

Project management experience

Digital asset management

Stakeholder negotiation

Process mapping and planning

Ability to work in a creative environment

Education

Degree or equivalent apprenticeship

Job description

Head of Creative Operations, The B-Hive

Location: Nottingham OR London

Full Time, Permanent

Recruitment Partner: Olivia Wilson

What you'll be doing

The B-Hive is an in‑house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand. We combine the capability of an external creative and production team, with the speed, flexibility, and in‑depth brand knowledge of an in‑house set‑up, underpinned by years of experience dedicated to Boots and No7 Beauty Company.

The Head of Creative Operations is a key member of the B‑Hive Lead Team. They are responsible for leading and managing the people, processes, systems and tools that enable the effective and efficient operation of the whole B‑Hive. They understand that their role is about strategic value creation and not just asset volume (but also asset volume). They ensure the team has what it needs to deliver on time, keep process sharp and make sure the machine doesn’t break. They drive the adoption of new tools and systems to future‑proof our processes, ensuring we remain agile enough to pivot as quickly as our clients or market demands. They report directly to the Head of B‑Hive.

Key responsibilities

• Works across all studio teams to own and operate our agency work management processes and procedures, through leading project & operations teams to deliver internal client needs as efficient and effectively as possible.

• Responsible for how the B‑Hive manages all project briefs from regular BAU briefs through larger, more complex and/or critical projects; leads operations & project management best practice

• Support with building collaborative bridges and communication frameworks needed for effective inter‑agency ways of working

• Be a champion for change, looking to evolve our operations through tech‑driven innovation, ensuring we remain agile enough to pivot quickly

• Leads teams of project managers, scheduling and traffic managers, quality & compliance and digital production & delivery specialists to deliver the required quality on time and to budget.

• Is focused on the outcomes the business needs to drive and negotiates resource time and commitment across multiple teams and projects according to that client need

• Supports Head of Client Management with understanding and delivering evolving client needs

• Supports Head of Creative with tools, process and freelance selection

• Leads the B‑Hive management of P&L and operational financial obligations, including overall staff utilisation targets.

What you'll need to have (our must‑haves)

• Senior creative, project or operations management experience or other appropriate delivery experience in a creative agency or business

• Experience managing a production house or working in a production studio

• Demonstrate strong experience of digital asset management & delivery

• Proven ability to navigate multi‑layered stakeholder landscapes, negotiating resources and driving cross‑functional alignment

• Strong ability to understand, map and plan processes, turning them into robust project plans

• Likely to hold a degree, or equivalent apprenticeship or experience in a creative, business, process or similar field

• Highly comfortable working in a fluid creative environment where plans change rapidly

• Can bring teams (and peers) together around complex process planning, creating robust systems for all critical projects to build on

Rewards designed for you

• Boots Retirement Savings Plan

• Discretionary annual bonus

• Generous employee discounts

• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.

• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only.

About The Boots Group

The Boots Group is a trusted leader in healthcare, pharmacy and retail, operating across 11 countries – including the UK, Ireland, Thailand and Mexico. The Boots Group brands – including Boots, Boots Opticians, No7 Beauty Company, Farmacias Benavides and Alliance Healthcare – are trusted and well recognised healthcare and beauty businesses, serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

What’s next

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.

We hope to hear from you soon.

Be brilliant with Boots.