Client Manager

The Boots Company PLC; Nottingham; Hybrid; GBP 35,000 - GBP 45,000; Full time

Job summary

A leading beauty and healthcare company seeks a Client Manager to handle high-profile brand launches and retail campaigns. The role involves managing client relationships, collaborating with creative teams, and ensuring successful campaign delivery across various media channels. Candidates should have at least 3 years of client management experience in a creative environment and be proficient in project management. The position offers a 12-month full-time contract with attractive benefits.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity leave pay

Flexible benefits scheme

24/7 Employee Assistance Programme

Qualifications

• 3+ years in client management in a creative agency.
• Experience with media agencies and creative media plans.
• Fluent in project management principles.

Responsibilities

• Lead brand launches and retail campaigns.
• Coordinate high-profile projects across channels.
• Manage client relationships ensuring outputs align with strategy.

Skills

Client management experience

Account Management experience

Project management principles

Numerical proficiency

Creative production

Collaboration with media agencies

Education

Degree level education

Job description

What you'll be doing

Client Manager, The B-Hive – Full Time, 12 Month FTC. Location: Nottingham OR London. Recruitment Partner: Olivia Wilson.

The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand. We combine the capability of an external creative and production team, with the speed, flexibility, and in-depth brand knowledge of an in-house set-up, underpinned by years of experience dedicated to Boots and No7 Beauty Company.

As a Client Manager, you are the primary representative and face of the B-Hive. Reporting into the Senior Client Manager, you will be hands on, managing relationships and delivering briefs across internal and external stakeholders and working with our creative and production team to deliver first-class projects.

In this role, you will be one of the key client contacts within one of our latest and high-profile accounts. You will manage key retail initiatives across paid media and liaise with multiple agency partners to deliver cross-functionally.

Key responsibilities

• You will lead on high-profile brand launches or retail campaigns delivering across an exciting paid media landscape and collaborate with top agencies.

• Working as part of the client management team, you will be responsible for coordinating and delivering high-profile projects across paid and owned channels.

• Develop and maintain excellent client relationships for your dedicated brand, ensuring all briefs and outputs meet agreed standards and align to overall brand strategy and business objectives.

• Accountable for end-to-end campaign delivery including developing the brief with client, coordinating with project managers and aligning with partner agencies on joint plans.

• Manage multiple large campaign deadlines at one time, ensuring all details are clearly organised.

• Take the lead in client meetings, presentations, internal creative reviews and signoffs both virtual and in-person.

• Coordinate and partner with Project Managers to support plan, track and deliver end-to-end projects for a variety of campaign and channel requirements.

• Experience in understanding and delivering final creative for large, multi-channel media plans

• Support the Senior Client Manager with commercial tracking, including scope, billing, estimates and budget management, ensuring monthly updates remain on track

• Support wider Client Management team across accounts and workstreams, where needed.

What you'll need to have (our must-haves)

• 3+ years Client management / Account Management experience within a creative marketing agency or related creative environment delivering above the line campaigns

• Experience working and collaborating with media agencies and delivering creative against large media plans

• Fluent in project management principles specifically delivering omni-channel creative assets

• Good with numbers, calculating and developing estimates for clients.

• Smart, pro-active and objective focused, always keeping the customer in mind.

• Passionate about producing great creative.

It would be great if you also have

• Degree level education

• Proven use of project management methodologies to deliver projects on time, to budget and expected quality.

• Brand management experience

Rewards designed for you

• Boots Retirement Savings Plan

• Discretionary annual bonus

• Generous employee discounts

• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.

• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There are more details in our benefits and discounts. Find out more at Boots jobs rewards. Exclusions may apply; eligible roles only.

About The Boots Group

The Boots Group is a trusted leader in healthcare, pharmacy and retail, operating across 11 countries – including the UK, Ireland, Thailand and Mexico. The Boots Group brands – including Boots, Boots Opticians, No7 Beauty Company, Farmacias Benavides and Alliance Healthcare – are trusted and well recognised healthcare and beauty businesses, serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

What's next

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon.

Be brilliant with Boots.