Merchant Integrations Solutions Lead

Tiktok; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading social media platform is seeking a skilled Technical Account Manager to onboard strategic merchants and support post-onboarding troubleshooting. The role requires a Bachelor's degree, 3+ years of experience in product operations, and a strong understanding of e-commerce and integrations. Exceptional project management skills and proficiency in English are essential. Candidates will work in a diverse environment dedicated to inspiring creativity and connecting global communities.

Benefits

Opportunities for professional growth

Inclusive workplace culture

Qualifications

• 3+ years experience in roles supporting large enterprise clients.
• Strong understanding of system integrations and technology stacks.
• Ability to manage multiple integration streams and stakeholders.

Responsibilities

• Onboard strategic merchants and troubleshoot post-onboarding issues.
• Act as a trusted technical advisor for merchants during integrations.
• Guide product roadmap with insights from market feedback.

Skills

Experience in product operations

Technical account management

Understanding of e-commerce ecosystem

Strong project management

Technical analysis and mapping

Professional proficiency in English

Education

Bachelor's degree or above

Job description

A leading social media platform is seeking a skilled Technical Account Manager to onboard strategic merchants and support post-onboarding troubleshooting. The role requires a Bachelor's degree, 3+ years of experience in product operations, and a strong understanding of e-commerce and integrations. Exceptional project management skills and proficiency in English are essential. Candidates will work in a diverse environment dedicated to inspiring creativity and connecting global communities.