Customer Advisor

Valpak Limited; Stratford-upon-Avon; Hybrid; GBP 21,000 - GBP 25,000; Full time

Job summary

A leading environmental compliance company in Stratford-upon-Avon is seeking a Customer Advisor to assist suppliers with data submissions regarding packaging and waste regulations. The successful candidate will have strong communication skills and attention to detail, working in a hybrid setting. This role offers various benefits, including hybrid working options, a bonus, and opportunities for professional development. If you're interested in sustainability and eager to make a difference, we want to hear from you!

Benefits

Flexible hours

Subsidised gym membership

Enhanced pension scheme

Annual volunteering day

25 days annual leave

Discounts from 800+ retailers

Qualifications

• Must have high standards of accuracy and attention to detail.
• Excellent communication skills, both verbal and written.
• Desirable experience of working in an office environment.

Responsibilities

• Liaise with suppliers and assist with data submissions.
• Support with collecting information via email, telephone, and live chat.
• Engage with suppliers and present webinars on compliance.

Skills

Task Driven

Confident working with data via MS Excel

Experience in an office environment

Analyzing and manipulating large volumes of data

Fluent Mandarin speaker

High standards of accuracy and attention to detail

Excellent verbal communication skills

Excellent written communication skills

Confident working independently or in a team

Professionalism

Interest in environmental issues

Tools

MS Excel

Job description

Customer Advisor

Vacancy Type: Full Time, Permanent
Location: Stratford-upon-Avon (Hybrid)
Salary: £25,000 + up to 10% bonus & benefits

Why choose Valpak?

Valpak has created a friendly and supportive working environment that enables our team to perform to the best of their abilities, with flexible hours, hybrid working options, access to training and opportunities to get involved in various groups to nurture key interests. With social value at the heart of our business ethos, employees can take a day on us to volunteer for an organisation of their choice, and our Charity Committee organises fundraising events for the employee nominated charity of the year.

Valpak endorses wellbeing and healthy lifestyles, offering subsidised gym membership, optional healthy living seminars and social events, encouraging cross team integration. Plus the “After Work” social group organises regular gatherings – an opportunity to get to know friendly faces.

Our team is passionate, friendly, approachable and dedicated to the business mission – to inspire businesses to do all they can to reduce their environmental impact. If you have an interest in sustainability and like the sound of all Valpak offers, we would love to hear from you!

How will I make a difference?

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste‑free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.

About the role

The Customer Advisor will liaise with suppliers, assisting them with their data submissions relating to our clients’ obligations under the Packaging, WEEE, Batteries and Plastic Tax regulations, alongside additional data requirements with the commencement of EPR. The SEA will work alongside Data Administrators, Account Managers and Data Team Managers to effectively communicate requirements for obligations calculations for a range of accounts.

The Customer Advisor will support with suppliers of Data Insights’ customers to collect information by email, telephone, and live chat, as well as present webinars and proactively engage with the member’s supplier base. They will also interact with other departments within Valpak, as well as external organisations, and will therefore need excellent communication skills and a high level of professionalism.

What we would need from you

• Task Driven
• Confident working with data via MS Excel
• Experience of working in an office environment using email and telephone is desirable
• Experience of analysing and manipulating large volumes of data is desirable
• Ability to speak Mandarin fluently is desirable
• Must have high standards of accuracy and attention to detail
• Must have excellent communication skills, both verbal and written
• Must be a confident individual who can work well on their own or as part of a team
• Must have high level of professionalism
• An interest in environmental issues is desirable

What benefits will I receive?

We strive to make Valpak an employer of choice. Whether it’s achieving work‑life balance, helping towards a healthier lifestyle, or saving money, we have a range of benefits to help support you, including:

• Hybrid working and flexi Friday early finish
• Company annual bonus – up to 10%
• Enhanced pension scheme with Aviva (doubled up to 8%)
• Access to voluntary benefits such as private medical insurance, cycle to work scheme and subsidised gym membership
• Enhanced maternity pay Annual volunteering day
• 25 days annual leave and option to buy/sell additional days
• An extra day off for your birthday
• Access to a savings platform that includes discounts and money‑off promotions from 800+ retailers
• Wellbeing initiatives

How do I apply?

To view our current vacancies, click here. If you would like to be considered for more than one role or any future roles, please send your CV to [e-mail].

Alex, International Data Consultant, Valpak

“I’ve greatly enjoyed my time at Valpak so far, where I’ve been able to specialise in the part of my role that interests me the most. I’ve had access to training beyond what my role requires and spent time developing my skills.”