Duty Manager – Lead Historic Winchester Venues

HCT; Winchester; On-site; GBP 26,000 - 31,000; Full time

Job summary

A cultural organization in Winchester is seeking a Duty Manager to oversee day-to-day operations across iconic sites. The role involves leading a team to ensure a high-quality customer experience, maintaining readiness for events, and driving positive commercial outcomes. Candidates should have experience in people management and a strong focus on customer service. This permanent position offers significant benefits, including generous leave and a supportive work culture.

Benefits

25 days annual leave + bank holidays

7.5% Employer pension contributions

Generous maternity, adoption, and paternity pay

Enhanced sick pay

Life assurance scheme (x3 salary)

Employee Assistance Programme

Cycle to Work Scheme

Team Card for free access to venues

Free beverages in venues

Qualifications

• Experienced people manager with a strong commercial and operational focus.
• Proven track record of producing high-performing, customer-focussed teams.
• Proactive and positive approach to drive opportunities forward.

Responsibilities

• Lead day-to-day operations across multiple venues.
• Manage a team of front of house staff and volunteers.
• Ensure venues are ready for events and maintain high-quality customer experience.

Skills

Customer service

People management

Commercial focus

Initiative

Digital confidence

Job description

A cultural organization in Winchester is seeking a Duty Manager to oversee day-to-day operations across iconic sites. The role involves leading a team to ensure a high-quality customer experience, maintaining readiness for events, and driving positive commercial outcomes. Candidates should have experience in people management and a strong focus on customer service. This permanent position offers significant benefits, including generous leave and a supportive work culture.