Duty Manager: Lead Daily Ops & Happy Teams (Flexible Hours)

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading catering service provider in Greater London is seeking a Duty Manager to oversee daily operations and ensure excellent customer service. Ideal candidates will have prior supervisory experience and strong leadership skills. The role includes managing team members, handling customer inquiries, and maintaining compliance with health and safety standards. Benefits include free meals, flexible working arrangements, and opportunities for career development. If you value diversity and inclusion, we want to hear from you.

Benefits

Free meals

Flexible working

28 days holiday

Paid volunteering days

Career development opportunities

Pension schemes

Exclusive discounts

Qualifications

• Previous experience in a supervisory or management role, ideally in a customer-facing environment.
• Strong leadership and people management skills.
• Ability to remain calm under pressure and handle challenging situations.

Responsibilities

• Oversee and manage day-to-day operations during your shift.
• Support, motivate, and supervise team members to ensure high service standards.
• Handle customer queries, feedback, and complaints professionally.

Skills

Supervisory experience

Leadership skills

Excellent communication

Problem-solving abilities

Organizational skills

Job description

A leading catering service provider in Greater London is seeking a Duty Manager to oversee daily operations and ensure excellent customer service. Ideal candidates will have prior supervisory experience and strong leadership skills. The role includes managing team members, handling customer inquiries, and maintaining compliance with health and safety standards. Benefits include free meals, flexible working arrangements, and opportunities for career development. If you value diversity and inclusion, we want to hear from you.