Duty Manager (27 hours contract)

Heron Foods Limited; Birkenhead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company is searching for a Duty Manager to oversee operations and lead the team at their store in Birkenhead. You will be responsible for ensuring excellent customer service, driving sales, and maintaining store standards. The ideal candidate has prior experience in a supervisory role within a fast-paced retail environment. This position offers a chance to grow in a dynamic workplace committed to diversity and inclusion.

Benefits

10% discount at Heron Foods and B&M stores

Career development programs

24/7 GP access for employees and family

Long-service rewards and exclusive discounts

Qualifications

• Proven experience as a Retail Supervisor, Duty Manager or similar role in retail.
• Strong ability to motivate and inspire a team.
• Passion for delivering exceptional customer service.

Responsibilities

• Lead and motivate the team to achieve goals.
• Ensure high standards of customer service.
• Maintain a clean and well-stocked store.
• Drive sales and manage store performance.
• Act as keyholder during store openings and closures.

Skills

Leadership skills

Customer service

Organizational abilities

Job description

Discover Your Next Opportunity: Duty Manager at Heron Foods

Location: Seacombe, Wirral, CH44 6LT

Salary: £12.50 per hour

Hours: 27 hours per week

Why Heron Foods?

Join a thriving company with over 340 stores and counting! As a Duty Manager, you’ll be at the heart of our operations, leading the team and ensuring everything runs smoothly. At Heron Foods, every day is an opportunity to make a difference in a fast‑paced, rewarding environment.

Enjoy a range of perks, including:

• Discounts: 10% off at both Heron Foods and B&M stores.
• Personal Growth: Access to career development programs like ‘Future Flyers.’
• Wellbeing Support: 24/7 GP access for you and your family, and free confidential support.
• Recognition & More: From long‑service rewards to exclusive discounts and a host of extras.

What You’ll Do:

As a Duty Manager, you’ll take on a key leadership role to ensure the store operates seamlessly. Your responsibilities will include:

• Leading and motivating the team to deliver exceptional results.
• Ensuring high standards of customer service and resolving queries effectively.
• Maintaining a clean, well‑presented, and fully stocked store.
• Driving sales and profitability by managing performance and efficiency.
• Being a keyholder and taking responsibility for the store in the absence of the Store Manager (including store openings and closes).

Fast‑Paced and Rewarding:

Every shift will be dynamic and purposeful, whether you’re inspiring the team or rolling up your sleeves to get the job done. You’ll thrive in a lively environment where your leadership makes a real impact.

What We’re Looking For:

We’re seeking individuals who bring:

• Proven success as a Retail Supervisor, Duty Manager, Assistant Manager, Team Manager, or Shift Manager in a fast‑paced retail setting.
• Strong leadership skills with the ability to motivate and inspire a team.
• Exceptional organisational abilities and a passion for customer service.
• A proactive, energetic approach to managing a dynamic retail environment.

You Might Be Searching For:

This role may also be listed or recognised under different job titles, including: Shift Manager, Assistant Store Manager, Team Leader, Retail Supervisor, Store Team Leader, Keyholder, Section Leader, Front‑Line Manager, or Floor Manager. If you’ve worked in any of these roles—or are ready to step up into one—this Duty Manager position at Heron Foods could be your ideal next move.

Apply Today:

Don’t wait—apply early, as this opportunity may close sooner than expected!

At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer.

Take the next step in your career and join a team where your leadership truly matters. Apply now!