Duty Manager

Rbhmanagement; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality management firm in the United Kingdom seeks a passionate Duty Manager to oversee hotel operations and deliver exceptional guest service. This role requires strong communication, problem-solving, and leadership skills, ensuring guest satisfaction while maintaining smooth operations. Responsibilities include managing shifts, supporting the team, and ensuring compliance with hotel standards. If you are organized and detail-oriented with experience in guest services, this could be the perfect opportunity for you.

Benefits

Discounted hotel room rates

Additional day's leave for birthday

Enhanced maternity and parental leave

Course sponsorship

30% F&B discount

Refer a Friend scheme

Flexible working arrangements

Employee Assistance Programme

Social and wellness events

Free meals on duty

Qualifications

• Experience in hotel or guest services, demonstrating leadership abilities.
• Ability to adapt to fast-paced environments and handle guest reservations.
• Strong decision-making skills and positive attitude in guest-facing roles.

Responsibilities

• Manage hotel operations smoothly as Duty Manager.
• Provide excellent customer service at the reception.
• Support team with advice and expertise for improved performance.
• Handle cash and maintain financial accuracy.
• Ensure compliance with training and safety regulations.

Skills

Exceptional communication skills

Leadership skills

Problem-solving

Detail-oriented

Organised

Team-focused

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to cumprimento us on our journey...

OUR HOTEL

Our Benefits

• Discounted hotel room rates for Outlook you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year
Install

And much, much more!

A DAY IN THE LIFE OF A DUTY MANAGER

What you'll be doing.

• Varied 8 to10 hour shifts, which include, but not limited to, early shifts starting from 06:30, late shifts starting from 14:00 or night shifts starting from 21:30
• Assume the role of Duty Manager when needed, taking charge of the hotel to assure operations run smoothly and guest’s expectations are met and surpassed when possible.
• Work on the reception desk to deliver excellence customer service and ensure guest needs are met when possible.
• Cover the night team when they are on annual leave to ensure night operations run successfully and smoothly.
• Be there to support the team. Whether it be handling situations, offering advice, giving your opinion or transferring your knowledge, the team should value your expertise.
• Cash handling and basic financial balancing.
• Assist the Operations Manager by compromises the reception and nights departments, pushing for operational excellence and meeting or surpassing set targets.
• Your team is the face of the hotel at all times of the day so ensure we make a good first impression and guest requests, expectations and satisfaction is met wherever possible, including ensuring theautocomplete hotel does not become overbooked and guest feedback and reviews and acknowledged and actions where appropriate.
• Ensure information is passed on and staff are kept well informed of the goings on in the hotel.
• Make changes based on observation or feedback to ensure operations and guest experience is the best it can be.
• Ensure training including learning, eLearning, fire and safety procedures nominate up to date to ensure the team is compliant with regulation and are kept well-trained.
• Ensure IHG compliance and become a leader in the IHG ONE Rewards club (training provided) whilst working with the IHG Champion.
• Work closely.weapon the housekeeping department to ensure rooms are available when needed and guest expectations and requests are met.
• Work closely with the maintenance department to ensure rooms are available when needed and issues with rooms are dealt with in a timely manner.

What We Need From You

• A people-person with hotel or guest services experience, and ideally some leadership skills under their belt.
• Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
• Organised and detail-oriented, especially when handling guest reservations and billing accuracy.
• Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
• Ready to make quick, confident decisions that keep things running smoothly.
• High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer xidmətباح. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .