Duty Manager

Whitbread Group; Greater London, Southampton, Castleford, Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group is seeking a Duty Manager at Premier Inn in Felixstowe. This role involves managing a high-performing team to ensure outstanding guest experiences, maintaining health and safety standards, and providing exceptional customer service. Suitable candidates should have leadership experience in retail or service environments. The position offers a competitive pay rate and clear career development opportunities within the company.

Benefits

Discount on hotel stays

Discount on meals

Pension scheme

Savings scheme

Discounts on various services

Qualifications

• Experience in a leadership role within retail or service industries.
• Proven track record of delivering outstanding customer experience.
• Ability to inspire and manage a team effectively.

Responsibilities

• Manage a team to ensure smooth hotel operations.
• Oversee health and safety standards.
• Create exceptional guest experiences.

Skills

Leadership

Customer service

Communication

Organizational skills

Job description

Duty Manager - Premier Inn

Come and be a Duty Manager at Premier Inn in Felixstowe Town Centre.

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.

If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.

We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.

Immediate start – with all leadership experience relevant.

PAY RATE:

Up to £13.36 per hour

CONTRACT TYPE:

Permanent – we don’t do zero hours contracts!

HOURS:

40 hours a week

LOCATION:

Undercliff Rd W, Felixstowe

IP11 2AN

Why you’ll love it here:

• Training and support: At Premier Inn we do careers worth staying for, so from day one, you’ll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there’s a clear career path within our business to help you grow.
• Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
• Pension and saving schemes: Take advantage of our company pension and save‑as‑you‑earn scheme.
• Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.

What you’ll do:

Join our team at Felixstowe Town Centre Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high‑performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.