Dutch speaking Customer Service Administrator

Northampton Business Directory; Daventry; Hybrid; GBP 20,000 - 30,000; Part time

Job summary

An international client is seeking a Dutch speaking Customer Service Administrator. This fully remote role involves handling customer inquiries and ensuring satisfaction. Candidates should have excellent Dutch and English skills, prior customer service experience, and the ability to remain calm under pressure. Travel expenses will cover a visit to pick up work equipment in Daventry. The position is temporary, expected to last until February 2026.

Benefits

Travel expenses covered for equipment pickup

Qualifications

• Fluent in both Dutch and English, written and spoken.
• Previous experience in customer service roles is essential.
• Demonstrates patience and compassion in customer interactions.

Responsibilities

• Handle inbound customer enquiries via phone and email.
• Take ownership of customer issues and ensure resolution.
• Log and process customer information accurately.

Skills

Fluency in Dutch

Fluency in English

Excellent communication skills

Ability to remain calm under pressure

Team player

Job description

If you are a Dutch speaker, apply below for this exciting new role! On behalf of an international client we are looking for a Dutch speaking Customer Service Administrator to join their team. You can work fully remote and will be providing an outstanding customer experience to Dutch speaking customers.

Responsibilities

• Handling inbound customer enquiries across various channels, including telephone and email
• Taking ownership of an issue and following it through to a solution where the customer is satisfied
• Logging and processing call information on the system

About you

The ideal candidate will be a reliable, customer-oriented individual who has a positive can-do attitude with excellent Dutch language skills. Travel expenses will be paid for to travel to the Daventry office to pick up work equipment, you can work fully remotely for the duration of the temporary contract afterwards. The project is expected to last until February 2026.

Profile

• Required to be fluent in Dutch and English, both written and spoken
• Previous experience as a Customer Service Representative, Customer Service Advisor, Client Service Executive, Customer Support Specialist, Customer Care Coordinator or Administrator
• Able to demonstrate patience and compassion to customers
• Have the ability to remain calm and professional in difficult and challenging situations
• Excellent listening and communication skills
• Team player who enjoys interacting with people

To apply, please send your CV in English and in Word format to Alvaro.

languagematters is acting as an employment business in relation to this vacancy.