Dutch Customer Care Account Manager

Onepilot; City of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A dynamic tech startup is seeking a Customer Care Account Manager to oversee a team of agents and manage client relationships. The ideal candidate should have over 2 years of experience in customer support, be data-driven, and fluent in Dutch and English or French. This role offers a flexible remote policy, an attractive package, and strong growth potential in a rewarding team environment.

Benefits

Attractive package with equity

Flexible remote policy

Regular team events

Qualifications

• Experience in customer support or operational roles.
• Over 2 years of relevant experience.
• Willingness to get hands-on when required.

Responsibilities

• Manage and train Onepilot agents.
• Build and maintain relationships with clients.
• Deliver quality reporting and optimize processes.
• Oversee knowledge management and onboarding of new clients.

Skills

Collaboration skills

Data-driven mindset

Team player

Problem-solving

Fluency in Dutch and English or French

Job description

# Dutch Customer Care Account Manager## Onepilot is hiring!## Job Description### Missions* *Agents Management:* + Strong collaboration skills with Onepilot agents (between 10 and 30 agents on average) + Forecast recruitment needs and the staffing in order to deliver ops quality and productivity aligned with growth targets + Training of new Onepilot agents + Structure, organize and retain the agents team* *Client Performance:* + Build and maintain strong relationships with your portfolio of clients + Deliver best-in-class quality reporting all the data needed + Optimize processes to improve efficiency + Identify and capitalize on upselling or cross-selling opportunities + Oversee knowledge management (training modules, knowledge base) as well as customer reporting (regular steering committees, day to day data management) + Challenge and refine internal processes + Onboarding of new clients with the support of your Account Director### Conditions & avantages* Start as soon as possible* Attractive package with equity.* Be part of a fast-growing startup with strong career growth potential (account management, sales, product, tech, etc.).* Work in a dynamic and rewarding environment with a young, energetic team.* Contribute to the international expansion of a high-growth company across France and Europe.* Flexible remote policy.* Regular team events (all-hands, offsite…)## Preferred Experience* Experience in customer support or operational roles* Data-driven mindset with a passion for achieving goals and tackling new challenges* Strong team player and confirmed problem solver* Willingness to get hands-on when required* Fluent in Dutch and English OR French First call to discuss the role & your motivation Case study (take approximately 1h to prepare) Interview with Lucas our COO Final interview with one of Onepilot team member*We’re committed to building a diverse and inclusive team. We encourage applications from individuals of all backgrounds, experiences, and identities.*## Additional Information* Contract Type: **Full-Time*** Location: **Paris, London*** Experience: **> 2 years*** **Occasional remote authorized**