Drivers Mate

Dunelm; Syston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-known home goods retailer is looking for a reliable Drivers Mate to assist drivers in delivering home comforts to customers in England. This role involves ensuring excellent customer service, using communication devices effectively, and adhering to health & safety regulations. Ideally, you should have distribution experience and the ability to adapt to varying needs. The company offers various benefits, including a pension contribution, share options, and discounts on products.

Benefits

Pension scheme contribution

Sharesave option

Cycle to work scheme

15% discount on products

Qualifications

• Previous experience in distribution is highly beneficial.
• Excellent communication skills using PDA/phones are necessary.
• Ability to manage customer and driver interactions calmly.

Responsibilities

• Contribute to customer experience through effective communication.
• Ensure timely delivery for excellent customer satisfaction.
• Assist drivers safely during deliveries.

Skills

Previous distribution experience

Excellent PDA/Phone skills

Customer interaction skills

Relationship building

Adaptability

Flexibility

Job description

Overview

We’re looking for a reliable, hands‑on Drivers Mate to join our Home Delivery Network. You’ll be working alongside our drivers helping to bring Dunelm’s home comforts straight to our customers’ doors. This role comes with early starts, but you’ll usually be back at base by 5pm, giving you your evenings back.

The rota works on a rolling pattern, giving you a mix of long and short weekends, perfect for balancing work with life outside of it. If you’re someone who enjoys being on the move, meeting new people, and making a real difference to someone’s day, this could be the role for you.

What you’ll be doing

• Contributing to the overall customer experience, via effective communication and displaying of outstanding levels of customer service.
• Time keeping is key to ensure the customers have a great experience.
• Use of PDA (phones) to call and communicate to our customers in a friendly and professional manner.
• Helping the delivery drivers with reversing and banksman to ensure we and 3rd parties are always safe.
• Adhering to health & safety regulations within the working environment.
• While delivering, the customer experience is key, to ensure we offer our services such as “Room of Choice” and “Taking the packaging away”.
• Assisting the Warehouse / Office teams with loading / unloading or any reasonable request.The rotas we work give you long and short weekends on a rotation.

What we’ll look for in you

You will play a critical role in the customer experience; no two days will be the same and you will need to adapt to changes as they occur. For the role you will ideally have:

• Previous distribution experience.
• Excellent PDA/Phone skills.
• Experience in dealing with both customers and drivers in a clear and calm manner.
• Ability to build effective working relationships with different colleague groups.
• Ability to adapt to changing business needs in a positive way.
• Being flexible in your approach and able to adjust to the needs of the business when required.

As part of the team, you will enjoy plenty of benefits:

• Contribution to your pension scheme for the twilight years.
• Fantastic Sharesave option where colleagues can buy Dunelm shares monthly at a discounted rate to build up an investment for that rainy day.
• Cycle to work scheme to help keep colleagues fit and help with air pollution, travel costs, tax and national insurance.
• A cool 15% discount on all Dunelm products, in‑store and online to help make your house a 'Home'.