Disputes & Client Operations Specialist

Collinson Group; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global company is seeking a Client Services Account Executive to support B2B accounts across CEMEA and EU regions. The role involves managing client complaints, ensuring compliance with regulations, and fostering effective client relationships. Ideal candidates will have experience in account management and strong analytical skills. This position is based in London and offers opportunities for professional growth.

Qualifications

• Experience working in a client-facing account management role or an administration role.
• Ability to engage and communicate across diverse internal & external audiences.
• Experience in managing complaints.

Responsibilities

• Act as the primary point of contact for handling client complaints and disputes.
• Monitor and manage complaint resolution timelines.
• Deliver clear communication to clients throughout the dispute process.

Skills

Client-facing experience

Basic data analysis

Advanced Excel skills

Good communication skills

Tools

MS Office

Job description

A leading global company is seeking a Client Services Account Executive to support B2B accounts across CEMEA and EU regions. The role involves managing client complaints, ensuring compliance with regulations, and fostering effective client relationships. Ideal candidates will have experience in account management and strong analytical skills. This position is based in London and offers opportunities for professional growth.