Desktop Support Technician - Remote & Mac/Windows Expert

SISL Global Pte. Ltd.; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT support company in Glasgow is seeking a skilled L2 Desktop Support Technician to provide advanced technical support and troubleshooting. The role involves diagnosing complex issues, maintaining hardware and software, and ensuring user satisfaction. Candidates should have a degree in IT or Computer Science and 2-4 years of related experience, including proficiency in both Windows and Mac environments. Relevant IT certifications are preferred. Join us to enhance our support capabilities and contribute to user satisfaction.

Qualifications

• 2-4 years of experience in a desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office and other common software applications.

Responsibilities

• Provide second-level technical support for desktop/laptop hardware, software, and peripherals.
• Diagnose and resolve advanced technical issues escalated from L1 support.
• Install, configure, and maintain operating systems and software applications.

Skills

Troubleshooting Windows and Mac computers

Network connectivity issues (LAN/WAN, Wi-Fi, VPN)

Strong communication skills

Problem-solving

Training and mentoring

Education

Associate's or bachelor's degree in IT or Computer Science

Relevant certifications (CompTIA A+, Network+, Microsoft Certified)

Tools

Microsoft Office

Active Directory

Remote desktop tools

Job description

A leading IT support company in Glasgow is seeking a skilled L2 Desktop Support Technician to provide advanced technical support and troubleshooting. The role involves diagnosing complex issues, maintaining hardware and software, and ensuring user satisfaction. Candidates should have a degree in IT or Computer Science and 2-4 years of related experience, including proficiency in both Windows and Mac environments. Relevant IT certifications are preferred. Join us to enhance our support capabilities and contribute to user satisfaction.