Deskside Technician

Coordinated Behavioral Care Inc.; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology consulting firm in the UK is seeking a skilled Desktop Support Technician. The role involves providing professional IT support, diagnosing and resolving desktop issues, and maintaining client devices. Ideal candidates will have 2-4 years' experience in desktop support, strong communication skills, and the ability to work under pressure. A comprehensive benefits package, including competitive salary and private health scheme, is offered.

Benefits

Competitive salary

Private health scheme

Opportunities for career development

Qualifications

• Minimum 2-4 years of experience in Desktop Support/IT Helpdesk.
• Experience with PC and laptops installation and troubleshooting.
• Hands-on experience with Windows and MAC OS support.

Responsibilities

• Provide deskside IT support to clients.
• Diagnose and resolve desktop problems on-site.
• Install and maintain workstations and mobile devices.

Skills

Desktop support expertise

Troubleshooting skills

Excellent communication

Organizational skills

Ability to work under pressure

Autonomous work

Tools

ServiceNow

Windows 10

Win 7

MAC OS

VPN

Remote Desktop

Job description

Responsibilities

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager.

Requirements

• Minimum 2-4 years of relevant experience in a Desktop Support/IT Helpdesk role.
• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
• Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
• Windows 11 Migration.
• Hardware / Software Troubleshooting
• Experience with VPN, Soft Phones, Remote Desktop, VDI.
• Asset Tracking / Inventory Management
• Phone and Tablet support (Windows, iPhone, iOS, Android)
• Experience with Ticketing System (ServiceNow).
• Strong Communications Skills
• Excellent proven track record supporting clients in a financial environment/investment banking preferred
• Excellent proven customer service based approach
• Good written and verbal communication skills
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team

What we offer

• Competitive salary and benefits package including monthly absence free bonus;
• Private health scheme including Private Medical, Dental, Optical and Holiday Travel
• Insurance that are applied according to company policy;
• Opportunities to learn anddevelop:training programs;
• Personalized career path within the organization;
• Exposure to an international environment as part of a multicultural team spread across Europe.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

We want to inform you that there are currently scams targeting job seekers by falsely using our company"s name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.

If you suspect you"ve been targeted, please contact us immediately at [e-mail] for verification.

Key Points to Remember

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.
• We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.