Deputy Store Manager Designate

Pets at Home; Croydon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading pet care retailer in Croydon is seeking a Deputy Store Manager Designate. The role involves overseeing store operations, inspiring the team, and managing all aspects of the business when the Store Manager is unavailable. Candidates need at least 1 year of management experience and must be flexible to work weekends. The position offers a comprehensive benefits package including annual bonuses and generous paid leave.

Benefits

Annual bonus opportunities

28 days paid leave

Your birthday off

Life assurance worth 4x your annual salary

4% company pension contribution

Colleague discounts

Qualifications

• At least 1 year of management experience in a retail environment.
• Passionate about retail and delivering exceptional results.
• Flexible to work a 7-day shift pattern, including weekends and bank holidays.
• Ready to commit to 6 months of training.

Responsibilities

• Inspire and lead your team to create a customer-focused environment.
• Drive sales performance and achieve key KPIs.
• Oversee store operations, including recruitment and stock management.
• Act as Duty Manager when the Store Manager is unavailable.
• Contribute to the store’s overall success.

Skills

Management experience

Excellent communication

Leadership skills

Customer service

Job description

Deputy Store Manager Designate - South London - 39 Hours

Who are we? We’re Pets at Home – if you’re someone who loves pets, you might know already about our range of Pet Care Centres, Pets Grooming salons, and Vets for Pets practices around the UK. Our Pet Care Centres are community-focused pet care stores – where local people work with local pet owners and help local pets.

What’s the role? As a Deputy Store Manager Designate, you’ll work closely with Store Managers in the local area to oversee the store’s day-to-day operations and ensure the best possible experience for our customers and their pets. When the Store Manager is unavailable, you’ll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards.

Your key responsibilities will include:

• Inspiring and leading your team to create a fun, engaging, and customer-focused environment.
• Driving sales performance and achieving key KPIs.
• Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
• Acting as Duty Manager when the Store Manager is unavailable.
• Leading by example and contributing to the store’s overall success.

We’ll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.

Who are we looking for?

• Have at least 1 year of management experience in a retail environment.
• Are passionate about retail and delivering exceptional results.
• Are flexible to work a 7-day shift pattern, including weekends and bank holidays.
• Have excellent communication and leadership skills to engage and inspire your team.
• Are ready to commit to 6 months of training, covering customer service, health and safety, and pet care.

Benefits

We reward our management team with a comprehensive package designed to support your well-being, including:

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• Your birthday off to celebrate in style.
• Life assurance worth 4x your annual salary.
• A 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.

Join Us!

Pets just see people—they don’t discriminate, and neither do we. We celebrate the diversity of our colleagues and encourage you to be yourself. Even if your skills don’t perfectly align, your unique contribution through your values and behaviours could make you a great fit for our team.

Don’t wait—apply now! We may close the vacancy early due to high interest.