Dealer Inspector

Wynnmayfair; City of London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A premier London casino is seeking a Dealer/Inspector to provide exceptional customer experiences. Candidates should have at least 3 years of experience, a valid Personal Functional License, and strong customer service skills. Join a team that values positivity and integrity. Benefits include season ticket loans and various employee assistance programs.

Benefits

Season ticket loan

Cycle to work scheme

Employee assistance programme

Life assurance

On site staff canteen

Qualifications

• Minimum of 3 years' dealer/inspector experience.
• Valid Personal Functional License (PFL).
• Knowledge of UK gaming regulatory requirements.

Responsibilities

• Provide exceptional customer experience and engage with gaming patrons.
• Contribute to a culture of positivity.
• Maintain game integrity and consistency.

Skills

Customer service values

Exceptional communication skills

Game integrity maintenance

Data input accuracy

Job description

Wynn Mayfair, located in the heart of Mayfair, offers exclusive world‑class experiences to its members.

Benefits

• Season ticket loan
• Cycle to work scheme
• Various discounts on retailers, restaurants and smart tech
• Employee assistance programme
• Life assurance
• Purchase leave
• On site staff canteen
• Discounts on Mayfair car parks
• and lots more!

Key Responsibilities

Reporting to the Casino Manager, Dealer/Inspectors are accountable for providing an exceptional customer experience through the demonstration of welcoming, polished, personalised, attentive and engaging behaviours. This includes but is not limited to:

• A focus on customer service values. Providing a customised service to all gaming patrons.
• Contributing to a culture of positivity.
• Maintaining game integrity and consistency.
• Collation of accurate player data input through the Player Management System.

Experience

• A minimum of 3 years’ dealer/inspector experience.
• Mayfair casino experience.
• Hold a valid Personal Functional License (PFL).
• Have knowledge of the current UK gaming regulatory and legislative requirements.
• A solid understanding and experience of customer service values with exceptional communication skills.

Work Conditions

• Candidates must be able to demonstrate they have the Right to Work in the UK at interview stage.
• Due to Gambling Regulations, all applicants must be over the age of 18.

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