Database and Operations Manager

BirdLife International; Cambridge; Hybrid; GBP 45,000; Full time

Job summary

A global conservation organization is seeking a Database and Operations Manager to oversee their CRM and data operations. This role is crucial to supporting their fundraising efforts, offering significant responsibility in managing data integrity and compliance. The ideal candidate will have a degree in IT or operations management, along with substantial experience in CRM administration and data strategy. This position allows for a flexible remote working arrangement within the UK.

Benefits

Generous pension scheme

Holiday starting at 25 days

Full access to LinkedIn Learning

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Significant experience maintaining and administering a CRM system.
• Experience working with fundraising teams.
• Excellent knowledge of data strategy and data analytics.

Responsibilities

• Manage the administration of the CRM (Raiser’s Edge) globally.
• Lead compliance and gift processing.
• Ensure optimal data collection and reporting.

Skills

Data strategy

CRM administration

Problem-solving

Communication skills

Data analytics

Education

Degree or equivalent experience in IT or Operations Management

Tools

Raiser’s Edge

Job description

Application deadline: Tuesday 13 January 2026
Location: Remote within the UK (with occasional visits to the Cambridge, UK office)

Full-time: 35 hours per week
Contract: Open-ended

Salary: £45,000 per annum depending on skills/experience, plus competitive 12% pension benefit
Annual Leave: 25 days pro rata in year 1, increasing by 1 day p/a to 28 days

We’re BirdLife International, the only global Partnership conserving birds and all life on our planet. We exist to give one voice to nature, and to unite and strengthen conservation across borders.

We are looking for aDatabase and Operations Manager dedicated to supporting conservation efforts through efficient data management and operational excellence. Reporting to the Deputy Chief Development Officer, in this vital role you will manage the systems and operations that support the income generation required to deliver our 10-year strategy.

How you will do this:

• Taking full operational responsibility for the administration of the CRM (Raiser’s Edge) globally
• Leading on compliance and gift processing
• Being responsible for the upkeep, maintenance and efficiency of Raiser’s Edge
• Ensuring optimal data collection, reporting and donor engagement, so actionable insights can be delivered to drive the success of fundraising
• Championing best practice and encouraging consistency of data input
• Being the Development team’s lead expert on Gift Aid and data processing compliance
• Being the global gift processing lead, including working with third‑party fundraising platform providers

What we are looking for:

• A degree or equivalent experience in IT or operations Management, ideally within a charity or non‑profit organisation
• Significant experience maintaining and administering a CRM system and working with large and complex sets of data
• Experience working with fundraising teams (across high‑value, individual giving and digital)
• Excellent knowledge of data strategy and data analytics
• Experience of managing, developing and implementing new systems and business processes
• Excellent problem‑solving and communication skills
• Positive and open‑minded attitude embracing continuous improvement

See the full job description here.

Some of our benefits:

• We are able to offer a hybrid model of working on‑site and from home/remote for most roles, which helps to ensure a flexible work‑life balance.
• A chance to work in the award‑winning David Attenborough Building, which brings together much of the Cambridge‑based conservation community on a ‘conservation campus.’
• A generous pension scheme, up to 12% company contribution.
• Holiday starting at 25 days excluding Bank Holidays and increasing for every year of service up to a maximum of 28 days.
• Full access to LinkedIn Learning with access to more than 13,000 high‑quality, on‑demand courses.
• Cycle to work scheme.
• Employee Assistance Programme, including access to Health Assured online health portal (webinars, nutritional advice, 4‑week programmes, financial wellbeing and more).

BirdLife values a diverse workforce and welcomes applications from all sections of the community. Find out more about our Diversity statement.

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit. We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will consider putting into place appropriate reasonable adjustments for candidates who may have a disability.

Interviews: Interviews will be held on Tuesday 20 January 2026.