Cyber Concierge

Aspire Technology Solutions Ltd; Gateshead; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading IT and Cyber Security provider in Gateshead is seeking a Cyber Concierge to strengthen client relationships and improve security postures. You will engage with customers, analyze threats, and ensure effective cybersecurity strategies. Strong analytical skills and expertise in cybersecurity are essential. The position offers a competitive salary and various benefits, including a health cash plan and enhanced leave entitlement.

Benefits

Travel benefits including free parking

Health Cash Plan

Cycle to Work Scheme

Employee Assistance Program

Enhanced Annual Leave Entitlement

Enhanced Pension Scheme

Discounted Gym Membership

Life Assurance and Critical Illness cover

Qualifications

• Demonstrated expertise in cybersecurity or related IT fields.
• Hands-on experience with risk assessment and security frameworks.
• Skilled at translating technical concepts for non-technical stakeholders.

Responsibilities

• Serve as the primary client contact, aligning cybersecurity strategies.
• Act as liaison for escalated incidents and analyze threats.
• Build knowledge of SOC workflows and service stacks.

Skills

Expertise in cybersecurity or IT fields

Knowledge of network security

Analytical and problem-solving abilities

Excellent written and verbal communication

Collaboration and continuous learning

Job description

About Aspire

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!

About The Role

We are looking for a Cyber Concierge to join our growing Cyber Security team. This is a crucial role that allows us to develop positive relationships with Aspire's Security customers, providing guidance to help them improve their security posture whilst acting as a bridge between the technical security team and customers.

Working collaboratively with customers in support of their Security requirements, you will build long‑lasting, mutually beneficial partnerships that focus on providing real value to customers to ensure that they continue to benefit from the services Aspire provide.

What you will be doing

Client Engagement & Strategic Advisory

• Serve as the primary client contact, fostering strong relationships and aligning cybersecurity strategies with business needs.
• Develop and review 12‑month roadmaps, threat models, and conduct periodic security reviews, providing actionable recommendations based on SOC insights.
• Translate technical incidents into business impact, advising on remediation and security posture improvements.
• Support sales by scoping services, completing security questionnaires, and demonstrating organizational security capabilities.

Security Operations & Analysis

• Act as liaison for escalated incidents, analyzing SIEM data, reports, and vulnerability scans to identify threats, risks, and remediation opportunities.
• Deliver clear technical reports and documentation to support incident response and strengthen client environments.

Threat Intelligence & Continuous Improvement

• Research and share industry‑specific threats.

Technical & Procedural Knowledge

• Build knowledge of SOC workflows, service stacks, and licensing models that influence security posture.

You will suit the role if you have

• Demonstrated expertise in cybersecurity or related IT fields, with knowledge across key domains such as network security, cloud infrastructure, SaaS, and IAM.
• Hands‑on experience with risk assessment, vulnerability management, and security frameworks.
• Strong analytical and problem‑solving abilities, with excellent written and verbal communication skills.
• Skilled at translating technical concepts for non‑technical stakeholders and producing clear documentation (e.g., policies, procedures, reports).
• Collaborative team player committed to continuous learning and staying current with the evolving cybersecurity landscape.

Our values

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role, therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values, this role may be a fit for you.

Salary

£45,000 to £65,000 per annum (depending on experience)

Benefits

• Travel benefits including free parking, subsidised travel passes and much more
• Health Cash Plan
• Cycle to Work Scheme
• Network Benefits
• Employee Assistance Program
• Enhanced Annual Leave Entitlement (increasing with length of service)
• Enhanced Maternity, Paternity and Parental Schemes
• Enhanced Pension Scheme
• Home & Tech Purchase Scheme
• Electric Vehicle Salary Sacrifice Scheme
• Employee referral scheme
• New business referral scheme
• Discounted Gym Membership
• Life Assurance and Critical Illness cover

Location and Working Arrangements

You will be based at Aspire’s Gateshead head office with travel as required.

Hours of work

37.5 hours per week, Monday – Friday

Equality, Inclusion and Diversity at Aspire

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

Interview Process

• Shortlisted candidates will be invited to a pre‑screening call via Teams to discuss your experience and what you’re looking for in your next role.
• Successful candidates will be invited to an interview with the Hiring Manager.
• If successful in an interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).