Customer Support Advisor – Polish Speaking | Remote | £12.25/hour

School Result; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global customer service leader is seeking a Polish-speaking Customer Support Advisor to join their Primark team. The role offers a hybrid work model, combining office and remote work. Ideal candidates will have exceptional customer service skills and a passion for fashion. Responsibilities include handling customer inquiries and resolving issues across various channels. Experience in social media support is a plus.

Benefits

Competitive hourly rate

AXA car and home insurance discounts

Employee Assistance Program

Lifestyle savings and online courses

Qualifications

• Fluent in Polish and English, verbal and written.
• Minimum 6 months of customer service experience.
• Fully flexible to work shifts between 8:00 AM – 12:00 AM.

Responsibilities

• Respond to customer queries via social media and email.
• Resolve issues related to orders and payments.
• Process order modifications and cancellations.

Skills

Fluent in Polish

Fluent in English

Customer service experience

Experience in social media support

Passion for fashion

Job description

Customer Support Advisor – Polish Speaking | Remote | £12.25/hour

Concentrix is hiring a Polish-speaking Customer Support Advisor to join its Primark team. This full-time, permanent role offers a hybrid work model with two days in the Belfast office and three days remote. If you’re passionate about fashion, fluent in Polish and English, and have a knack for delivering exceptional customer service, this is your chance to join a global leader in customer experience.

• Job Title: Customer Support Advisor – Polish Speaking
• Company: Concentrix
• Location: Hybrid (2 days in-office at 49 E Bridge Street, Belfast BT1 3NR; 3 days remote)
• Salary: £12.25 per hour
• Contract Type: Full-Time, Permanent
• Hours: 40 hours/week on a rotational shift pattern between 8:00 AM – 12:00 AM (Monday to Sunday)
• Language Requirement: Polish (fluent verbal and written)
• Reference ID: R1556861
• Eligibility: Applicants must be legally authorised to work in the UK

About Concentrix

Concentrix is a global customer experience technology and services company, serving over 550,000 employees worldwide. We partner with some of the world’s most iconic brands to deliver exceptional customer support. As a Disability Confident and equal opportunity employer, we are committed to building an inclusive and supportive workplace.

Role Overview

As a Customer Support Advisor, you’ll handle customer inquiries via social media and email, addressing issues such as missing orders, payment concerns, product availability, and order modifications. You’ll represent the Primark brand with empathy, professionalism, and a cheerful attitude, ensuring every customer interaction is a positive one.

Key Responsibilities

• Respond to customer queries via social media and email
• Resolve issues related to orders, payments, and product availability
• Process order modifications and cancellations
• Maintain a friendly, empathetic, and professional tone
• Work collaboratively with team members to meet service targets
• Ensure data privacy and compliance with company policies

Required Skills and Experience

• Fluent in Polish and English (verbal and written)
• Minimum 6 months of customer service experience
• Fully flexible to work shifts between 8:00 AM – 12:00 AM, Monday to Sunday
• Minimum broadband speed of 10 Mbps and a distraction-free home workspace
• Clean record with no credit, criminal, or disciplinary issues
• Experience in social media support or content moderation
• Passion for fashion and online retail

What We Offer

• £12.25 hourly rate
• AXA car and home insurance discounts
• Refer-a-friend incentive
• Employee Assistance Program (free support and resources)
• Wrkit platform: lifestyle savings, free online courses, wellbeing tools
• PUREGYM discount and 0% joining fee
• Free healthcare cover for you and your dependents (after 1 year)
• Employee Stock Purchase Plan (ESPP) – buy Concentrix stock (CNXC)

Concentrix is committed to diversity, equity, and inclusion. We evaluate qualified applicants without regard to race, religion, gender, age, disability, sexual orientation, or any other protected characteristic.

How to Apply

If you’re ready to bring your language skills and customer service experience to a global team, click here to apply now.

Application Deadline

Applications are reviewed on a rolling basis. Early submissions are encouraged due to high interest in this position.