Customer Support Advisor / Administrator

Toyota Material Handling Group; Warrington; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading manufacturer in materials handling is seeking a Customer Support Advisor to join their team in Warrington. The role involves providing first line support and high-quality administration to customers. Ideal candidates will have excellent communication and time management skills, with the ability to efficiently address customer enquiries. This position offers a competitive salary and various employee benefits.

Benefits

Competitive salary

Attractive company pension

Company sick pay

Voluntary critical illness cover

Free eye tests

Free flu jabs

24/7 Employee Assistance Programme

Benefits platform with instant discounts and offers

Qualifications

• Strong communication skills required for responding to customer enquiries effectively.
• Ability to manage time efficiently to handle high call volumes.
• Knowledge of health and safety procedures is essential.

Responsibilities

• Respond to customer calls and provide first line support.
• Perform high-quality administration support for customers and internal departments.
• Update customer and supplier portals as required.
• Provide quotations for customers.

Skills

Excellent written and verbal communication skills

Excellent time management skills

Ability to follow company health and safety procedures

Job description

Customer Support Advisor / Administrator

Be among the first 25 applicants.

We are looking for a Customer Support Advisor to work within our customer support team in Warrington to provide high quality administration support to customers.

About The Role

The role involves providing first line support for customers within our sales and service operations. Customer Support Advisors will provide overall support but will have a focus on one of our key business areas. On a day-to-day basis this is what you would be doing:

• Responding to a high volume of customer calls including breakdowns.
• High quality administration support to internal departments and customers.
• Respond efficiently to all customer enquiries.
• Update customer and supplier portals and monitor activity.
• Update activity reports as required.
• Provide quotations to customers as required.
• Support for your focus business area.

Skills we are looking for

• Excellent written and verbal communication skills.
• Excellent time management skills and ability to react quickly to requests.
• Ability to follow company health and safety procedures.

What We Offer

• Competitive salary.
• Attractive company pension.
• Company sick pay.
• Voluntary critical illness cover.
• Free eye tests.
• Free flu jabs.
• 24/7 Employee Assistance Programme.
• Benefits platform with instant discounts and offers.

Why choose Toyota

Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK. We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.

Toyota Material Handling UK is an equal opportunities employer.