Customer Success & Operations Coordinator | AI & IoT

Franke Artemis Holding AG; St Albans; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global supplier of kitchen products is seeking a Customer Service Coordinator in St Albans. The role involves managing customer communications, maintaining records, and collaborating with internal teams. The ideal candidate will possess exceptional organizational skills and be proactive. The position offers competitive salaries, a collaborative work environment, and professional development opportunities.

Benefits

25 days of holidays

Private Healthcare

Professional growth opportunities

Competitive salary and benefits package

Qualifications

• Ability to multitask and adapt in a fast-paced environment.
• Works well with others and supports team objectives.
• Willing to take on different roles and responsibilities.

Responsibilities

• Manage customer emails and prioritize responses.
• Act as the first line of contact for customer queries.
• Liaise with internal departments for customer updates.
• Maintain records in SAP and generate reports.
• Answer customer calls efficiently.
• Assist with AI system enhancements.

Skills

Exceptional organisational skills

Strong communication abilities

Proficiency in Microsoft Office Suite

Attention to detail

Proactive and initiative-driven

Customer-focused

Job description

A leading global supplier of kitchen products is seeking a Customer Service Coordinator in St Albans. The role involves managing customer communications, maintaining records, and collaborating with internal teams. The ideal candidate will possess exceptional organizational skills and be proactive. The position offers competitive salaries, a collaborative work environment, and professional development opportunities.