Customer Success Executive: B2B Rentals & Growth

Sunbelt Rentals; Warrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading equipment rental company is seeking a Customer Success Executive in Warrington. This office-based role involves managing customer inquiries, facilitating order confirmations, and delivering exceptional customer service. Candidates should possess experience in customer service or sales, strong communication skills, and a proactive approach. The company offers competitive benefits and development opportunities, aimed at creating an ideal environment for career growth.

Benefits

Real Living Wage Payer

Excellent development opportunities

Incentive scheme

Life Assurance

Opportunity to buy and sell holidays

Qualifications

• Experience in fast-paced B2B environments dealing with customer inquiries.
• Proven experience in customer service or sales roles.
• Creative thinker with process improvement ideas.
• Ability to handle pressure and manage multiple tasks.

Responsibilities

• Manage inquiries and quotations, converting them into orders.
• Deliver accurate hire contract administration.
• Build and maintain relationships with customers.
• Promote digital ways of working.

Skills

Customer service experience

Sales skills

Communication skills

Problem-solving skills

Digital literacy

Education

NVQ Level 2 in Customer Service/Hire Desk Operations

Job description

A leading equipment rental company is seeking a Customer Success Executive in Warrington. This office-based role involves managing customer inquiries, facilitating order confirmations, and delivering exceptional customer service. Candidates should possess experience in customer service or sales, strong communication skills, and a proactive approach. The company offers competitive benefits and development opportunities, aimed at creating an ideal environment for career growth.