Customer Success Assistant

Massolit; City of London; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

An educational platform in London is seeking a part-time Customer Success Assistant to support Sales and Customer Success teams. You will answer inbound calls, assist new customers, and manage ongoing tasks in a dynamic environment. The ideal candidate is tech-savvy, well-organized, and a confident communicator. This role offers flexibility and opportunities for career progression.

Benefits

Fun and creative company events

Exceptional Christmas Party

Flexibility of working from home

Pension and share option schemes

Career progression opportunities

Qualifications

• Ability to converse with various types of people.
• Strong organizational skills to manage multiple tasks.
• Quick adaptability to new tools.

Responsibilities

• Answer inbound calls and live chat sessions.
• Respond to sales and support queries via Hubspot.
• Assist schools with free trial access.
• Onboard new customers.
• Highlight new content to existing customers.
• Support ad hoc admin tasks.

Skills

Confident communicator

Excellent written and verbal communication skills

Well organised

Tech-literate

Job description

Job Type: Part-time (2 or 3 days per week) – Permanent, immediate start

Job Description

MASSOLIT is an educational platform hosting short video lectures delivered by leading academics, aimed at GCSE and A Level students. We have an excellent reputation for delivering high-quality resources to schools, with over 11,000 lectures covering the arts, humanities and sciences.

THE ROLE

We are looking for a motivated person to help our Sales and Customer Success teams achieve their goals and deliver exceptional service to our customers. The Customer Success Assistant will join a small and dynamic team of passionate people, dedicated to providing excellent teaching resources to schools and individuals around the world. This is a new role so duties will be varied with scope for progression and professional development. Full job and product training will be provided.

The successful candidate will work 2-3 days per week from our South London office, equipped with standing desks, new iMacs and plenty of healthy (and not-so-healthy) snacks.

Responsibilities

• Answering and triaging inbound calls and live chat sessions.
• Responding to common/frequent sales and support queries via our Hubspot support platform.
• Assisting in configuring, tracking and reporting on schools with free trial access.
• Helping new customers during their onboarding process.
• Checking in with existing customers to highlight new content and features.
• Supporting the team with ad hoc admin tasks.

THE CANDIDATE

The ideal candidate is incredibly well organised and can juggle a variety of ongoing tasks. This is the perfect opportunity for someone looking for meaningful part‑time work and who wants to be part of a growing small business.

Must haves

• Confident communicator that can converse with many different types of people
• Excellent written and verbal communication skills
• Well organised and can work independently
• Tech‑literate and able to pick up new tools quickly

Nice to haves

• Previous customer service experience
• Prior knowledge of Education or EdTech industry

Initial interviews will be conducted via Google Meet, followed by a final interview conducted in person at our London office (near Oval tube station).

THE PERKS

• Fun and creative company events throughout the year
• Exceptional Christmas Party
• Flexibility of working from home and from our London-based office
• Pension and share option schemes
• Career progression opportunities