Customer Services Apprentice | City & Guilds L2 | Hybrid Role

South Ribble Leisure Limited; Chorley, Leyland; Hybrid; GBP 23,000 - 24,000; Full time

Job summary

A local council in the United Kingdom is seeking a Customer Service Apprentice for a 2-year apprenticeship. This role involves delivering excellent customer service and gaining a City & Guilds Level 2 qualification. Candidates should have an interest in local government and good IT skills. The position offers a salary of £23,080 to £23,817 and includes benefits like annual leave and a Local Government pension. There are also discussions around flexible working arrangements.

Benefits

25 days annual leave plus bank holidays

Local Government pension

Healthcare Cash Plan

Volunteering days

Free parking

Responsibilities

• Deliver quality services and make a difference to customers.
• Respond to all types of customer contact, including phone and face‑to‑face.
• Help with licensing applications and land charge enquiries.
• Gain experience in a busy customer services setting.

Skills

Interest in local government

Excellent customer service standards

Good IT skills

Effective communication

Organizational skills

Education

Willingness to complete City & Guilds Level 2 qualification

Job description

A local council in the United Kingdom is seeking a Customer Service Apprentice for a 2-year apprenticeship. This role involves delivering excellent customer service and gaining a City & Guilds Level 2 qualification. Candidates should have an interest in local government and good IT skills. The position offers a salary of £23,080 to £23,817 and includes benefits like annual leave and a Local Government pension. There are also discussions around flexible working arrangements.