Customer Service Technician

Johnson Controls Inc.; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global technology company in Manchester seeks a Customer Service Technician. In this full-time role, you'll provide technical support for alarm systems, troubleshoot issues, and deliver excellent service to customers. The ideal candidate will have strong problem-solving skills and experience in technical support. Enjoy competitive salary, generous leave, and career development opportunities.

Benefits

Competitive salary

Generous leave

Pension plan

Life assurance

Employee assistance program

Referral scheme

Exclusive discounts

Free onsite parking

Career development opportunities

Casual dress on Fridays

Qualifications

• An interest in problem-solving.
• Excellent communication skills.
• Ability to convey technical information to a non-technical audience.

Responsibilities

• Provide technical support to field engineers and customers.
• Diagnose and troubleshoot security alarm faults.
• Deliver excellent customer service to external residential and commercial customers.

Skills

Problem-solving

Excellent communication

Technical information conveyance

Job description

.Customer Service Technician page is loaded## Customer Service Technicianlocations: Manchester-Manchester-United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: WD30255340**Technical Support Advisor – Join Our Team!**Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet.We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.**** **What we offer*** **Competitive Salary:** Reflecting your skills and experience* **Generous Leave:** 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked* **Holiday Purchase Scheme:** Buy up to 10 extra days—up to 35 days total leave* **Comprehensive Benefits:** + Pension plan (up to 7% employer match) + Life assurance + Employee assistance program + Referral scheme* **Exclusive Discounts:** High street brands, cycle-to-work scheme, and Johnson Controls product discounts* **Career Development:** Extensive growth and advancement opportunities* **Free Onsite Parking:** Hassle-free commuting* **Dress Down Fridays:** Casual attire to wrap up the week**How will you do it**In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. Handling admin tasks and maintaining accurate records.You will:* Diagnose and troubleshoot security alarm faults* Use a broad range of monitoring and programming software* Deliver excellent customer service to external residential and commercial customers* Handle bespoke and high-security customer requirements with discretion* Assist field engineers to ensure remote connectivity to alarm systems**What We’re Looking For**We want **passionate, detail-oriented problem solvers** who thrive in a high-energy environment.**Essential Skills:** An interest in problem-solving Excellent communication skills Ability to convey technical information to a non-technical audience**Preferred Skills:** Experience in technical problem-solving Experience providing customer service over the phone Background in customer serviceIf you're ready to **step into a role where you make a difference every day**, apply now and become a valued part of our team!#LI-MS2#LI-OnsiteYour buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.