Customer Service Specialist – Flexible Hours & Bonus

Lookers plc; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive retailer in Belfast is seeking a Customer Service Specialist to ensure excellent customer experiences. The role involves handling customer follow-ups, producing reports, and monitoring service performance. The ideal candidate should possess strong communication skills and previous customer service experience. Competitive salary of £12.50 per hour with bonus opportunities is offered, along with comprehensive benefits.

Benefits

Competitive salaries with structured pay scales

Generous annual leave

Enhanced family leave

Discounted gym memberships

Qualifications

• Strong communication and interpersonal skills are essential.
• Previous experience in customer service or call handling is desirable.
• Organised, detail-oriented, and able to manage tasks efficiently.

Responsibilities

• Carrying out customer follow-up calls to ensure satisfaction.
• Providing daily reports and updates to the management team.
• Supporting continuous improvement in customer satisfaction levels.

Skills

Strong communication and interpersonal skills

Excellent telephone manner

Ability to produce clear, accurate reports

Organised and detail-oriented

Job description

A leading automotive retailer in Belfast is seeking a Customer Service Specialist to ensure excellent customer experiences. The role involves handling customer follow-ups, producing reports, and monitoring service performance. The ideal candidate should possess strong communication skills and previous customer service experience. Competitive salary of £12.50 per hour with bonus opportunities is offered, along with comprehensive benefits.