Customer Service Representative – Accurate Background

School Result; Brighton; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading background screening firm in Brighton is seeking a dedicated Customer Service Representative to join its Client Services team. This full-time hybrid role requires strong communication and problem-solving skills, facilitating exceptional client interactions. With a salary range of £24,000–£28,000, the position offers growth opportunities in a fun and inclusive environment, along with a full benefits package. Ideal candidates will possess excellent customer service experience and knowledge of relevant CRM systems.

Benefits

Annual performance-based bonus

Full benefits package

Hybrid work flexibility

Inclusive workplace culture

Qualifications

• 1+ years of customer service experience required.
• Excellent written and verbal communication skills.
• Strong organization and time management abilities.

Responsibilities

• Provide information and resolve issues via phone, email, and chat.
• Gather and accurately process complaints and requests.
• Document call details and tasks in CRM tools.

Skills

Customer service experience

Communication skills

Organization skills

Analytical skills

Microsoft Office knowledge

Fluency in languages

Tools

Salesforce or similar CRMs

Job description

Accurate Background is seeking a dedicatedCustomer Service Representative to join its Client Services team in Brighton. This full-time hybrid role offers the opportunity to provide exceptional support to clients and applicants, ensuring a positive customer experience while advancing the background screening process.

• Job Title: Customer Service Representative
• Location: Brighton (Hybrid work; office attendance required during training)
• Salary: £24,000–£28,000 per annum (depending on skills and experience)
• Contract Type: Full-Time
• Shift Pattern: Start times between 7–10 a.m.; hybrid/remote options considered after training
• Department: Client Services
• DBS Requirement: Basic criminal record check required

Role Overview

The Customer Service Representative will act as the “voice” of Accurate Background, connecting with customers to provide information, resolve issues, and deliver training. The role requires strong communication, problem-solving, and time management skills, with opportunities for growth in a fast-paced environment.

Key Responsibilities

• Communicate with clients and applicants via phone, email, and chat queues
• Provide information about products and services
• Gather details related to complaints and requests, processing them accurately and efficiently
• Deliver training and guidance on proprietary systems
• Use reasoning skills to analyze information and determine appropriate solutions
• Document call details, tasks, and actions in CRM tools
• Coordinate with supervisors, peers, and other departments regarding requests
• Adhere to quality standards, client guidelines, and regulatory requirements
• Support team efforts to maintain service level agreements (SLA)
• Develop knowledge of customer service functions, order fulfilment, products, and FCRA requirements

Required Skills and Experience

• 1+ years of customer service experience
• Excellent communication skills (written and verbal)
• Strong organization and time management skills
• Analytical and problem-solving abilities
• Ability to work independently and as part of a team
• Strong Microsoft Office knowledge (Word, Excel, PowerPoint, Outlook)
• Fluency in one or more languages
• Experience in background screening industry
• Knowledge of Salesforce or similar CRM systems

What We Offer

• Annual performance-based bonus, commission, or variable pay plan
• Full benefits package including medical and dental
• Hybrid work flexibility after training
• Fun, fast-paced environment with room for growth
• Inclusive workplace culture guided by values: Take Ownership, Be Open, Stay Curious, Work as One

Accurate Background recognises the positive value of diversity, promotes equality, and challenges discrimination. Applications are welcomed from all qualified candidates regardless of background. Disabled applicants who meet the minimum criteria are guaranteed an interview.