Customer Service Representative

HR GO Driving; Chelmsford; On-site; GBP 30,000; Full time

Job summary

A prestigious hospitality company located in Chelmsford is seeking a Customer Service Representative for a permanent role involving 12-hour shifts, working on a 4 on 4 off basis. The ideal candidate will hold a full driving license and provide exceptional service in a welcoming atmosphere for guests and staff. Responsibilities include welcoming guests, supporting operations, serving refreshments, and maintaining high service standards. An interest in aviation is a plus.

Qualifications

• MUST HOLD A FULL DRIVING LICENSE.
• Experience in customer service is preferred.
• Interest in aviation is beneficial.

Responsibilities

• Provide a warm welcome to guests and team members.
• Support the arrival and departure process.
• Serve refreshments and maintain hospitality standards.
• Communicate effectively with other departments.

Skills

Exceptional customer service

Strong attention to detail

Ability to remain composed in a fast-paced environment

Job description

Customer Service Representative - 12 hour shift per day 4 on 4 off.

MUST HOLD A FULL DRIVING LICENSE

We are looking for a well-presented and confident Customer Service Representative to deliver a first-class, high-standard experience within a prestigious company. This position focuses on creating a smooth, welcoming and professional atmosphere for all guests, visitors and operational staff.

Permanent role

Salary: £30,000 per annum

Main Responsibilities

• Provide a warm, attentive welcome to all guests and team members, ensuring the highest standards of service at all times.
• Support the full arrival and departure process by escorting guests, assisting with movements, and ensuring they feel informed and comfortable.
• Offer dedicated assistance to operational staff, responding promptly to their needs and ensuring all requirements are met effectively.
• Adhere to all safety and security procedures without exception.
• Serve refreshments and deliver a polished, premium hospitality experience.
• Maintain immaculate standards throughout all guest and operational areas, including carrying out light housekeeping tasks when required.
• Communicate effectively with other departments to support a seamless and coordinated guest journey.
• Assist with planning and preparation for upcoming schedules and activities.
• Report any incidents or concerns to management immediately.
• Complete accurate shift notes and handovers to ensure smooth communication across the team.
• Handle petty cash responsibly, maintaining accurate balances.
• Undertake any additional duties required to support the delivery of outstanding service.

Ideal Candidate

You will naturally provide exceptional service, demonstrate strong attention to detail, and remain composed in a refined and fast-paced environment.
An interest in aviation, or a desire to learn more about the sector, would be highly beneficial.