Customer Service Representative

Masimo Corp.; Basingstoke; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

An innovative healthcare company is seeking a Customer Service Representative in Basingstoke to manage orders and support the sales team. Responsibilities include entering and confirming orders, ensuring timely responses, and resolving customer issues. Candidates should possess strong interpersonal skills, be fluent in English, and have proficiency in ERP systems. This role offers an opportunity to join a forward-thinking organization making a significant impact in the healthcare field.

Qualifications

• Experience in international customer service is a plus.
• Fluent in English; other languages are an advantage.
• Excellent interpersonal and relationship building skills.

Responsibilities

• Enter and confirm sales orders placed by E-mail, EDI, and fax.
• Initiate customer and order set-up with timely responses.
• Check product availability and coordinate shipments.
• Provide customers with proof of delivery.
• Resolve customer pricing discrepancies.

Skills

Customer service experience

PC literacy (Word, Excel, PowerPoint)

Fluent in English

Interpersonal skills

Organizational skills

Communication skills

Tact and diplomacy

Ability to multi-task

Tools

ERP systems

Sales Force

Job description

Overview

The Customer Service Representative deals with all orders within his/her assigned regions.

Responsibilities

• Enter and confirm sales orders placed by E-mail, EDI, and fax and support sales force in the region.
• Initiate customer and order set-up and ensure a timely response to all orders received from customers.
• Check product availability and coordinate shipments in the region, liaising closely with distributors.
• Provide customers with proof of delivery.
• Resolve customer pricing discrepancies.
• Process customer returns per company policies and procedures.
• Support sales force and internal team members for samples and supplies.
• Coordinate invoicing with the Finance team.
• Projects as assigned.

Qualifications

• Experience in international customer service is a plus.
• PC literate (Word, Excel, PowerPoint) and are familiar with using ERP systems, Sales Force experience would be advantageous.
• Fluent in English and other languages are an advantage.
• Excellent interpersonal and relationship building skills.
• Excellent organizational, communication and writing skills.
• Tact and diplomacy.
• Ability to multi-task.

Are you looking for uncommon opportunities with an extraordinary company?

We are looking for people who can, do and will make a difference.

Are you interested to hear more about this position?

Please send your full application through our career website

To learn more about us, please visit: www.masimo.com