Customer Service Administrator

Perrigo Company Plc; Barnsley; Hybrid; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading health and wellness company is seeking a Customer Service Representative in Barnsley, UK. In this role, you will handle processing sales orders and resolving customer queries for UK and international markets. The ideal candidate has 1-3 years of customer service experience and is skilled in Microsoft applications and ERP systems like SAP. The company offers a hybrid working model, allowing flexibility to work from home two days a week. Join a respected firm committed to employee wellbeing and development.

Benefits

Competitive compensation

Career development opportunities

Flexible working arrangements

Qualifications

• 1–3 years customer service experience in a highly regulated business is advantageous.
• Good communication skills, both written and verbal.
• Proficiency in Microsoft applications including pivot tables & lookups.

Responsibilities

• Process sales orders for UK, EU and International Markets.
• Resolve customer queries and claims.
• Provide customer support and manage customer service processes.

Skills

Good written and verbal communication skills

Skills in Microsoft applications to medium level

Customer service experience

Tools

SAP or similar ERP system

Job description

At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust. We are Opill®, Compeed®, Solpadeine®, NiQuitin®, and many more. We Are Perrigo. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging.

Join us on our One Perrigo journey as we evolve to win in self-care.

Description Overview

In this role you will be responsible for the processing of sales orders, for the UK, EU and International Markets, as well as resolving customer queries and claims, to support the end-to-end orders to cash process.

Scope of the Role

• Provide customer support, administer customer services processes and liaise within the company on behalf of the customer
• Receive and process customer orders by EDI (electronic data interchange), email or portal, and respond to enquiries, and/or complaints covering items or products ordered
• Provide customers with accurate delivery dates and liaise with planning team to ensure SAP delivery dates are aligned with availability
• Research using available information resources and resolve customer issues, if necessary, redirect issues to appropriate resources and or escalate issues requiring urgent attention
• Serve as a point person for coordination of customer service plans

Experience Required

• 1–3 years customer service experience (in a highly regulated business – an advantage)
• Good written and verbal communication skills
• Skills in Microsoft applications to medium level (pivot tables & lookups an advantage)
• Experience of SAP or similar ERP system

Benefits

We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.

Hybrid Working Approach

We love our offices and the setting they provide for in-person collaboration and celebration. But we also appreciate the opportunity to work remotely can energise you too, so we promote flexibility with the ability to work two days a week from home in many roles.

We are proud to be included in the Forbes list of "America's Best Employers by State 2024". Find out more here.

Applicants please note: To apply to this position please click the APPLY button at the bottom of the application. (The SAVE button will only save your profile information but not submit an application for this open position.) Thank you.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law. #weareperrigo