Customer Service & CRM Admin Specialist

Anwyl Group; Wales; On-site; GBP 27,000; Full time

Job summary

A well-known construction company situated in Wales is seeking a Customer Services Administrator to provide exceptional support to the customer service team. The successful candidate should have excellent communication and organizational skills. Responsibilities include maintaining customer details, assisting managers with daily operations, and ensuring service quality. This role offers competitive benefits including an Employee Assistance Programme and holiday entitlements, ensuring a supportive work environment.

Benefits

Employee Assistance Programme (EAP)

Eyecare vouchers for Specsavers

Perkbox

26 days holiday plus bank holidays

Gym discount

Qualifications

• Demonstrable experience in administration.
• Experience working in a Customer Service department is desirable but not essential.
• Ability to learn to use the Customer Relationship Management (CRM) system.

Responsibilities

• Provide excellent customer service and support to the team by answering phones and resolving issues.
• Assist the Customer Service manager with day-to-day business and customer requirements.
• Ensure accuracy of all customer details and feedback.

Skills

Excellent communication skills, written & oral

Excellent organisational skills

Attention to detail and accuracy of data entry

Ability to work on own initiative to tight deadlines

Proficient in using Microsoft Office, especially Excel

Job description

A well-known construction company situated in Wales is seeking a Customer Services Administrator to provide exceptional support to the customer service team. The successful candidate should have excellent communication and organizational skills. Responsibilities include maintaining customer details, assisting managers with daily operations, and ensuring service quality. This role offers competitive benefits including an Employee Assistance Programme and holiday entitlements, ensuring a supportive work environment.