Customer Service Coordinator – Reading (9-Month Contract)

In Cork; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading construction firm is seeking a Customer Service Coordinator based in Reading for a 9-month contract. The role involves coordinating customer service cases, liaising with subcontractors, and ensuring timely resolution of customer issues. Candidates should possess strong communication skills, a solid understanding of Microsoft Office, and relevant experience in a fast-paced customer service environment. The position supports flexible working arrangements and offers competitive benefits, including a salary and bonus scheme.

Benefits

Competitive basic salary and annual bonus

Up to 39 days annual leave with service

Private medical insurance

Qualifications

• Previous experience working in a fast-paced environment.
• Experience working for a residential house builder ideally within a customer-facing role.

Responsibilities

• Liaise with customers and ensure prompt resolution of customer service cases.
• Issue instructions to subcontractors for timely repairs.
• Maintain communication with internal departments for efficient service.

Skills

Good understanding of Microsoft Office

Ability to handle complaints

Excellent communication skills

Good planning and organisational skills

Education

5 GCSEs or equivalent including Maths & English

Tools

Microsoft Office

Job description

A leading construction firm is seeking a Customer Service Coordinator based in Reading for a 9-month contract. The role involves coordinating customer service cases, liaising with subcontractors, and ensuring timely resolution of customer issues. Candidates should possess strong communication skills, a solid understanding of Microsoft Office, and relevant experience in a fast-paced customer service environment. The position supports flexible working arrangements and offers competitive benefits, including a salary and bonus scheme.