Customer Service Coordinator – Flooring Orders & Support

Forterra plc; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading construction materials manufacturer in the UK is seeking a Customer Service Coordinator for its Hoveringham site. The successful candidate will be responsible for processing customer orders, liaising effectively with clients, and providing after-sales support. Ideal applicants will possess strong negotiation and communication skills, alongside attention to detail and proficiency in Microsoft Office. This role offers a competitive salary, benefits package, and potential for personal development within the company.

Benefits

Competitive Salary and Benefits package

Life Assurance and Company Pension Scheme with up to 10% employer contribution

Gym benefit

Cycle 2 Work Scheme

Access to Employee Assistance Programme

Employee Referral Scheme

Service Awards

Holiday Exchange Scheme

Financial Wellbeing Program

Personal development and opportunities for progression

Qualifications

• Previous experience in customer service is preferred.
• Ability to handle customer enquiries professionally.
• Capable of managing multiple tasks effectively.

Responsibilities

• Process customer orders efficiently within lead times.
• Liaise with customers to ensure complete order data.
• Provide after sales support for delivery enquiries.
• Assist in negotiation of order expectations.
• Contribute to improvements in business processes.
• Record relevant KPIs for performance tracking.

Skills

Strong customer handling and negotiation skills

Effective verbal and written communication skills

Excellent telephone manner

Attention to detail

Ability to work on own initiative

Working knowledge of Microsoft Outlook, Word, and Excel

Excellent organisational skills

Job description

A leading construction materials manufacturer in the UK is seeking a Customer Service Coordinator for its Hoveringham site. The successful candidate will be responsible for processing customer orders, liaising effectively with clients, and providing after-sales support. Ideal applicants will possess strong negotiation and communication skills, alongside attention to detail and proficiency in Microsoft Office. This role offers a competitive salary, benefits package, and potential for personal development within the company.