Customer Service Assistant

East of England Co-op; Needham Market; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local retail cooperative in Needham Market is looking for a Customer Service Assistant to join its team. The role involves ensuring high standards of customer service and community engagement, while working in a supportive and dynamic environment. With competitive pay and various perks including discounts and training opportunities, this role offers a chance to grow within the company. Applicants should be friendly, reliable, and possess good communication skills. Shifts will typically cover weekday evenings.

Benefits

20% discount in food stores

22 days holiday plus bank holiday

5% employer pension contribution

Enhanced family leave benefits

Employee Recognition Scheme

Free remote GP service

Qualifications

• Must have passed the school leaver’s age.
• Friendly and approachable demeanor.
• Engaged and self-motivated.

Responsibilities

• Support store delivery of high customer service standards.
• Engage with the local community.
• Work as part of a diverse team.

Skills

Reliable team player

Effective communication skills

Positive attitude

Basic numeracy

Basic literacy

Basic IT skills

Job description

# Customer Service Assistant### Vacancy Introduction**Come and join our team!**As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.****Take a look at our job description attached to the bottom of this webpage.******Normal working pattern for this role:**| | || --- | --- || Working Day | Shift start/end time || Thursday | 5:00PM-10:00PM || Sunday | 8:45AM-4:15PM |*Our working patterns are non-contractual.* *Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.***The person we are looking for*** Friendly and approachable* A reliable team player* Effective communication skills* A positive attitude* Engaged and self-motivated* Willing to learn and adapt* Have a basic level of numeracy, literacy, and IT SkillsOur co-op will only recruit individuals who have passed the school leaver’s age. To find out the school leaver age please visit the following link; **Perks of the job*** Competitive rates of pay* 20% discount in our food stores, along with other discounts across our family of businesses* 22 days holiday (plus bank holiday entitlement) which increases with service* 5% employer pension contribution* Death in service benefit* Enhanced family leave and pay arrangements\** Opportunities to grow, with award-winning training and apprenticeship programmes* Great discounts, deals, and cashback across over 900 high street and online retailers* Financial wellbeing support, including Stream* Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)* Employee Recognition Scheme* Long Service Awards* Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services* Employee Assistance Programme**We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.***\* Enhanced on statutory terms, subject to service criteria.*East of England Co-op### Attached documents| | || --- | --- || Salary | £12.21 per hour - Total Vacancy Hours: 13 || Frequency | Four Weekly || Vacancy Reference | 10020810 || Contract Type | Standard - Permanent - Part Time || Working Hours | Week Days & Evenings (5 pm to 11 pm) || Closing Date | 15 January, 2026 || Vacancy Category | Customer Service - Food Retail || Business Unit | Retail || Location | 27 Horsepond Place, Needham Market, United Kingdom || Posted on | 09 January, 2026 || Number of Positions | 1 || OpenStreetMap contributorsDirections to### Spread the word