Customer Service Advisor - Sales

Jewsonpartnershipsolutions; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading building materials supplier is seeking a Customer Service Advisor in Glasgow. This role involves engaging with customers, processing orders, and providing proactive service in a supportive team environment. The candidate should have prior experience in customer-facing roles and a passion for service excellence. Opportunities for flexible working arrangements are available.

Benefits

Retirement Savings Plan (Pension)

Life Assurance

Employee Discount

WorkPerks platform discounts

Voluntary company benefits

Responsibilities

• Get to know our product lines and services to maximise customer interactions.
• Develop strong relationships with new and existing customers.
• Use our in-house systems to process orders and keep customers updated.

Skills

Previous industry experience

Experience in a customer-facing environment

Passion for working with people

Job description

Customer Service Advisor - Sales

Jewson Partnership Solutions (JPS) specialises in providing solutions and building materials to public sector clients such as Housing Associations and Local Authorities. We are looking for a Customer Service Advisor who is passionate about great service and enjoys working with people.

Location: Glasgow area (full‑time or part‑time, flexible working options available).

Hours: 7:00 – 5:00 Monday to Friday.

Key Responsibilities

• Get to know our product lines and services to maximise customer interactions in line with JPS values.
• Develop strong relationships with new and existing customers, providing proactive advice and solutions.
• Use our in‑house systems to process orders, organise delivery times, and keep customers updated throughout their journey.
• Maintain a clean and tidy branch and yard to make a great first impression.
• Maintain stock levels and perform regular stock counts.
• Collaborate with colleagues to suggest opportunities for improvement.

What’s in it for you?

• Retirement Savings Plan (Pension) – with Legal & General.
• Life Assurance – automatically covered from day one with a lump‑sum death‑in‑service benefit of 2 × your basic salary; increased to 4 × if you contribute 4 % to the pension plan.
• WorkPerks platform offering discounts via Reward Gateway.
• Aviva DigiCare+ Workplace App providing digital GP, second medical opinions, mental health consultation, bereavement service, nutritional consultation.
• Voluntary company benefits: Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.
• Employee Discount, Refer a Friend scheme, new Reward and Recognition programme launching soon.

Required Skills and Experience

• Previous industry experience.
• Experience in a customer‑facing environment.
• Passion for working with people.

About Us

JPS is part of the STARK Building Materials UK family, dedicated to delivering top‑quality products and exceptional service. We pride ourselves on a friendly, collaborative team culture committed to excellence.

If you are ready to advance your career with a team that values outstanding service, apply today.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Customer Service, Sales