Customer Service Advisor

APCOA PARKING UK; Wigan; On-site; GBP 26,000; Full time

Job summary

A leading parking services company in Wigan is seeking a Customer Service Advisor to provide exceptional support to customers. You will assist clients via phone, email, and live chat, delivering tailored solutions in a friendly environment. Ideal candidates possess excellent communication, teamwork abilities, and a positive attitude. With competitive pay, comprehensive training, and opportunities for growth, this role offers a dynamic work experience in a supportive team.

Benefits

Monthly free lunch

Employee discounts

Comprehensive training

Company pension scheme

Qualifications

• Strong communication skills are essential for assisting customers effectively.
• Ability to remain calm in stressful situations is crucial.
• A proactive mindset will help in providing tailored solutions.

Responsibilities

• Provide outstanding service to customers via phone, email, and webchat.
• Offer tailored solutions for seamless customer experiences.
• Stay informed about services to provide accurate advice.
• Assist with customer issues while maintaining effective communication.

Skills

Excellent communication

Teamwork skills

Time management

Problem-solving

Ability to work under pressure

Job description

Customer Service Advisor

£25,396.80 per annum | 40 hours per week (Any 5 days from 7)

Are you a natural problem solver? Do you have a passion for delivering exceptional customer experiences?

Join our friendly and dedicated team as a Customer Service Advisor, where every interaction makes a difference. You’ll become the friendly voice of our company, helping customers with tailored solutions while working in a fast-paced, supportive environment that values your development and celebrates individuality.

Why Join Us?

• A Dynamic Work Environment: Be part of a team that takes pride in offering first-class customer service.
• Growth Opportunities: We invest in your career, offering training and development to help you reach your potential.
• Recognition & Support: Celebrate your successes and be rewarded for going the extra mile.

What will you be doing?

• Providing outstanding service to customers over the phone, email, and live webchat.
• Offering tailored solutions to create seamless customer experiences.
• Staying informed about our services to offer natural, assured advice.
• Assisting with customer issues and keeping communication smooth and effective.

What will you bring?

• Excellent communication and teamwork skills.
• The ability to stay calm and work efficiently under pressure.
• Strong time management, reliability, and a positive ‘can-do’ attitude.
• A safety-first mindset werkzaam problem-solving.

What is on offer to you?

• Competitive Salary: £25,396.80 per annum
• 40 hours per week (5 over 7 days; shifts vary between 8am-5pm and 11-8pm and includes weekends)
• Comprehensive Training & Career Development
• Monthly Free Lunch & Employee Discounts
• Company Pension Scheme

Ready to Join a Company That Invests in You?

We’re focused on creating a supportive and inclusive workplace where everyone can thrive and excel. If you’re driven by a passion for customer service and want to work for a company that truly values its people – APPLY NOW!

We are proud to foster a diverse and inclusive work environment, welcoming applicants from all backgrounds and walks of life.