Customer Service Advisor

Ctx Group; Corby; On-site; GBP 27,000; Full time

Job summary

A growing client company in Corby seeks Customer Services Advisors to join their expanding team. You'll manage customer orders and inquiries, requiring strong communication and organizational skills. The role offers a competitive salary of £27,000 per year, along with benefits including 25 days annual leave, a pension plan, and employee discounts.

Benefits

25 days annual leave plus bank holidays

Additional day off on your birthday

Pension plan

Health cash plan

Employee discounts

Qualifications

• Proven communication and organizational skills are essential.
• A keen attention to detail and customer-first mindset are required.
• Familiarity with Microsoft Office and order management systems is expected.

Responsibilities

• Process and manage customer orders accurately.
• Handle customer inquiries, quotes, and returns efficiently.
• Identify upselling opportunities and recommend process improvements.
• Work collaboratively with internal teams to meet service level agreements.

Skills

Strong communication skills

Organizational skills

Customer-first mindset

Tools

Microsoft Office

Order management systems

Job description

Customer Services Advisor

Location: Corby

Hours: 8:30 am – 5:00 pm Monday to Friday

Salary: £27,000 per year

We are seeking two customer-oriented individuals to join our client’s team in Corby on a permanent basis due to continued company growth.

Responsibilities

• Process and manage customer orders with accuracy and attention to detail.
• Efficiently handle customer inquiries, quotes, and returns.
• Identify opportunities to upsell or improve processes.
• Collaborate with internal teams to meet service level agreements and enhance overall customer satisfaction.

Qualifications

• Strong communication and organizational skills.
• A customer‑first mindset with a keen eye for detail.
• Confidence in using Microsoft Office and order management systems.

Benefits

• 25 days annual leave plus bank holidays.
• Additional day off on your birthday.
• Pension plan and life assurance.
• Health cash plan and employee discounts.

Contact

If you're looking for a rewarding role with a company that values its employees and provides excellent benefits, we want to hear from you! Call Angela on 07531 651 351 or email.