Customer Service Adviser Saffron Walden

NFU Mutual Group; Saffron Walden; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance company is seeking a full-time Customer Service Adviser in Saffron Walden. The ideal candidate will possess strong customer service experience and excellent communication skills. Duties include managing sales and enquiries, processing policy changes, and claims. Candidates should be detail-oriented and proficient with Microsoft applications. The role offers full training, 25 days holiday, a health and wellbeing plan, and a pension scheme. Applications are open until 27th February 2026.

Benefits

25 days holiday entitlement plus bank holidays

Health & Wellbeing plan

Pension Scheme with employer contributions

Qualifications

• Proven experience in customer service roles.
• Flexible, people-oriented attitude required.
• Ability to work to strict deadlines.

Responsibilities

• Provide exceptional service to existing and new customers.
• Handle new sales, policy changes, and claims.
• Work within a team in a compliant environment.

Skills

Excellent communication skills

Attention to detail

Proficiency in Microsoft applications

Customer service experience

Ability to manage complex workload

Education

5 GCSEs at grade C or above including Maths and English

Job description

# Customer Service AdviserRegion: EastLocation: Saffron WaldenJob reference: ANEE01877## The role**Customer Service Adviser** **Salary Dependant on experience** **Full Time** **Permanent Contract** **Location: Saffron Walden** **Hours: Monday-Friday 9-5pm** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. **About the Agency** As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Saffron Walden Agency. **About the role:** Due to the continuing success of our growing Agency, we are recruiting for a full time Customer Service Adviser within our team. You will be providing exceptional service to both our existing customer base and new customers. On a day-to-day basis you will be dealing with new sales and enquiries, existing policy changes and claims, all with a ‘can do’ proactive enthusiasm. **About you:** The ideal candidate will have experience of working in a customer service role, an excellent telephone manner, superb attention to detail and a flexible people orientated approach. You will relish the challenge of being part of a truly customer-focused ambitious team and have the ability to work to strict deadlines within a compliant environment and manage a complex workload. You must be a capable IT user, including Microsoft applications and be quick to adapt. 5 GCSE’s (or equivalent qualifications) at grade C or above including Maths and English are essential. **Our commitment to you:** You can expect full product and systems training in a friendly and supportive environment. **Benefits:** 25 days holiday entitlement plus bank holidays. Health & Wellbeing plan Pension Scheme with employer contributions. Please apply in writing with CV and covering letter to: Michele Pack, michele\[e-mail], 01799 522248. **Closing date for all applications: Friday 27th February, 2026.** **Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.**Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.