Customer Operations Insurance Specialist

Aviva Direct Ireland Limited; Eastleigh; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading insurance provider in Eastleigh is seeking a passionate Customer Operations Insurance Specialist to deliver excellent customer service. The role involves problem resolution, processing scheme renewals, and maintaining strong relationships with intermediaries. Ideal candidates will have experience in administration, strong communication skills, and proficiency in Microsoft Excel. The position offers a starting salary of £25,400 plus benefits including generous pension and bonuses, making it an excellent opportunity for dedicated professionals.

Benefits

Starting salary of £25,400

Bonus opportunity up to 6%

Generous pension scheme

25 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Discounts on Aviva products

Free Aviva shares up to £1,200 per year

Supportive parental and carer’s leave policies

Flexible benefits options

3 paid volunteering days

Qualifications

• Experience in administration is essential.
• Strong communication via email and telephone is required.
• Ability to manage workload and prioritize tasks effectively.
• Must be approachable and able to build rapport with colleagues.
• Proficiency in Microsoft Excel is crucial.

Responsibilities

• Provide excellent customer service and problem resolution.
• Process daily queries and manage scheme renewals.
• Build and maintain relationships with intermediaries.
• Support change management and suggest improvements.

Skills

Experience in administration

Strong communication skills

Ability to manage change of priorities

Approachable team member

Excellent skills with Microsoft applications

Job description

Customer Operations Insurance Specialist

Starting Salary £25,400 plus additional benefits

Our standard full-time contracts are for 35 hours (with options for part time working - minimum 28 hours)

Working Hours: 9.00 – 17.00, Monday – Friday

This is a great job for someone...

We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching you’ll be well prepared to support the needs of our business in our Customer Operations Team.

We want people who truly care and are driven with a can-do attitude to give it their all every single day.

Insurance. It’s just a load of people in suits saying no. Right? Wrong. Well, not at Aviva, anyway. We’re proud to be different.

We love people who do the right thing. We want people who speak up, who take responsibility, and who make good decisions.

A bit about the job

Group Protection is made up of different products including: Group Life, Group Income Protection and Group Critical Illness.

Group Protection’s purpose is all about “helping people when they are sick, injured, vulnerable, emotional or following the loss of a loved one”, counting on us to be there for them when they need it most.

• You will be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work
• You will possess the ability to work within a close knit team as well as under your own autonomy
• You will be responsible for owning, building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business
• Supporting change in the business and raising suggestions for improvement

Skills and experience we’re looking for

• Experience in administration
• Strong communication skills, via email and telephone
• Ability to manage change of priorities and can organize and manage own workload
• Approachable team member, able to easily build rapport with others
• Excellent skills with Microsoft applications (especially Excel)

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary of £25,400 based on 35 hours a week
• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Peter Varga ([e-mail]).