Customer Operations Admin

Legal & General; Barnsley; On-site; GBP 24,000; Full time

Job summary

A major UK financial services group seeks a Customer Operations team member for a 6-month fixed term contract. The role involves managing queries via phone, chat, and email, while ensuring exceptional service delivery. Essential skills include administrative experience and strong organizational abilities. The position offers a competitive salary of £23,809. Candidates should possess excellent communication skills and be detail-oriented. Flexible working options are available to accommodate various needs.

Benefits

Performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare Plan

At least 25 days holiday

Competitive family leave

Electric car scheme

Discounts on products and retail

Qualifications

• Experience in administrative, customer service, or operational support role.
• Ability to work accurately under pressure and meet deadlines.
• Strong organizational skills with excellent attention to detail.

Responsibilities

• Managing inbound queries via phone, chat, and email.
• Owning and organizing the shared team mailboxes.
• Handling Line 1 service desk tickets and escalating complex cases.

Skills

Administrative experience

Customer service

Organizational skills

Attention to detail

Communication skills

Familiarity with Microsoft Office

Job description

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long‑term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

Join our dynamic Customer Operations team on a 6 month fixed term contract and play a key role in delivering exceptional service to brokers, lenders, and internal stakeholders. We're offering a competitive salary of £23,809. This is an exciting opportunity to work in a fast‑paced environment where your organisational skills and customer focus will make a real impact.

What you'll be doing

• Managing inbound queries via phone, chat and email, providing professional and timely responses
• Owning and organising shared team mailboxes, prioritising and distributing queries effectively
• Monitoring operational queues and allocating tasks to maintain balanced workflows
• Handling Line 1 service desk tickets, triaging issues and escalating complex cases
• Supporting Product Support Analysts with administrative tasks and audit preparation
• Updating and maintaining accurate records and documentation for compliance purposes
• Identifying trends and sharing insights to support continuous improvement initiatives
• Promoting adoption and usage of Ignite, offering guidance and escalating technical issues

Qualifications

Who we're looking for

• Experience in an administrative, customer service or operational support role
• Ability to work accurately under pressure and meet tight deadlines
• Strong organisational skills with excellent attention to detail
• Good written and verbal communication skills
• Familiarity with Microsoft Office applications
• Ability to manage stakeholder expectations with professionalism
• Collaborative approach with proven ability to build strong working relationships
• Basic understanding of the UK mortgage market (desirable)

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part‑time, term‑time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.