Customer-Focused Member Services Associate (Entry Level)

ncsecu.org; Salisbury; On-site; GBP 22,000 - 30,000; Full time

Job summary

A credit union in Salisbury is seeking an Associate Member Services Representative to provide excellent member service and support branch operations. This entry-level role involves managing transactions, answering member inquiries, and maintaining confidentiality. Candidates should possess strong communication skills and a high school diploma or GED. The position offers training opportunities and promotes a positive team environment.

Qualifications

• Must have good communication skills, both verbal and written.
• Must possess an aptitude for meeting people and developing member confidence.
• Must complete the Credit Unions Core Module Program within 12 months of hire date.

Responsibilities

• Greet and assist members in a courteous, professional manner.
• Process transactions in the appropriate system and balance a cash drawer.
• Troubleshoot problems with member accounts, cards, and online access.

Skills

Good communication skills

Problem-solving skills

Aptitude for meeting people

Education

High school diploma or GED

Preferred – Bachelor's degree or equivalent

Job description

A credit union in Salisbury is seeking an Associate Member Services Representative to provide excellent member service and support branch operations. This entry-level role involves managing transactions, answering member inquiries, and maintaining confidentiality. Candidates should possess strong communication skills and a high school diploma or GED. The position offers training opportunities and promotes a positive team environment.