Customer Experience & Relations Specialist

Big Sandy Superstore; Portsmouth; On-site; GBP 26,000 - 34,000; Full time

Job summary

A growing home furnishings retailer in Portsmouth is seeking a Customer Relations Specialist to enhance customer experiences. You will handle warranty issues, product concerns, and process orders efficiently. Exceptional verbal and written communication skills and a high school diploma or equivalent are required. This full-time role mandates providing outstanding service and maintaining organized records. Join us to be part of a team that values customer satisfaction and referrals.

Benefits

Dental insurance

Health insurance

Vision insurance

Life insurance

401K Plan

Employee discount

Paid time off

Opportunity for advancement

Qualifications

• Must have excellent verbal and written communication skills.
• Basic reading and comprehension skills required.
• Previous clerical experience preferred.

Responsibilities

• Verifies order information and corrects discrepancies.
• Processes cash balances, deliveries, and sales orders.
• Provides customer service support by managing inquiries.

Skills

Excellent verbal and written communication skills

Outstanding customer service skills

Excellent organizational skills

Basic numerical reasoning skills

Knowledge of Microsoft Office

Education

High school diploma or equivalent

Job description

A growing home furnishings retailer in Portsmouth is seeking a Customer Relations Specialist to enhance customer experiences. You will handle warranty issues, product concerns, and process orders efficiently. Exceptional verbal and written communication skills and a high school diploma or equivalent are required. This full-time role mandates providing outstanding service and maintaining organized records. Join us to be part of a team that values customer satisfaction and referrals.