Customer Experience Advisor — Hybrid & Fast-Paced Support

SEFE Storage GmbH; Manchester; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

An international energy company is looking for a Customer Service Advisor in Manchester. You will be responsible for providing exceptional customer experiences by handling inquiries and complaints effectively. Ideal candidates will have strong communication skills and a customer-centric approach. This role requires quick decision-making and excellent multitasking abilities, with a focus on teamwork and a positive attitude. A competitive salary and comprehensive benefits, including a hybrid working model, are offered.

Benefits

Bonus earning potential

Non-contributory pension with 10% employer contribution

25 days holiday plus bank holidays and volunteering days

Buy/sell holidays

Life assurance and medical/dental insurance (family cover)

Range of optional flexible benefits

Qualifications

• Proven experience in fast-paced environments.
• Ability to multitask efficiently and solve problems.
• Drive and eagerness to learn new technologies.

Responsibilities

• Act as the first point of contact for customer inquiries.
• Resolve customer queries within specific timescales.
• Handle a high volume of calls and emails daily.
• Analyse customer data to resolve complex queries.

Skills

Customer-centric mindset

Excellent communication skills

Quick thinking

Positivity & adaptability

Team spirit

Attention to detail

Tech-savvy

Results-driven

Tools

CRM systems

Job description

An international energy company is looking for a Customer Service Advisor in Manchester. You will be responsible for providing exceptional customer experiences by handling inquiries and complaints effectively. Ideal candidates will have strong communication skills and a customer-centric approach. This role requires quick decision-making and excellent multitasking abilities, with a focus on teamwork and a positive attitude. A competitive salary and comprehensive benefits, including a hybrid working model, are offered.