Customer Care Specialist – Office-Based, Weekdays

Lyreco; Telford; On-site; GBP 25,000; Full time

Job summary

A leading office supplies company located in Telford is seeking a full-time Customer Service Representative to deliver exceptional customer experiences. The role involves supporting customers, collaborating with sales teams, and maintaining records. Ideal candidates will have excellent communication skills and be organized, with a basic knowledge of SAP being advantageous. We offer a comprehensive benefits package including up to 38 days holiday and a supportive work environment.

Benefits

31 days holiday, rising to 38

Pension & Life Assurance Scheme

2 fully paid community volunteering days

Referral Scheme

Opportunity for career break after 3 years

Qualifications

• Ability to deliver high-quality customer experience.
• Proven capability to meet deadlines.
• Skills in maintaining customer records.

Responsibilities

• Provide unparalleled support to customers.
• Work with the sales support team.
• Promote products effectively.

Skills

Excellent communication skills

Telephone manner

Teamwork

Organisational skills

Computer literate

Tools

SAP

Job description

A leading office supplies company located in Telford is seeking a full-time Customer Service Representative to deliver exceptional customer experiences. The role involves supporting customers, collaborating with sales teams, and maintaining records. Ideal candidates will have excellent communication skills and be organized, with a basic knowledge of SAP being advantageous. We offer a comprehensive benefits package including up to 38 days holiday and a supportive work environment.