Customer Care

McDonald's; East Midlands; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading fast-food restaurant in the East Midlands is searching for a Customer Care Assistant to provide a welcoming environment and ensure high customer satisfaction. The role involves interacting with customers, maintaining cleanliness, and participating in special events. Ideal candidates will be friendly, effective communicators, and able to work efficiently in a dynamic team environment. Benefits include holiday pay, meal allowances, and employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts from top brands

Qualifications

• Must be available to work weekdays and weekends.
• Ability to maintain high energy levels while being productive.
• Strong verbal communication skills and good interpersonal skills.

Responsibilities

• Create a warm and welcoming atmosphere for customers.
• Ensure customer areas are clean and maintain high standards.
• Communicate with customers and keep them informed.

Skills

Effective communication skills

Friendly and helpful behavior

Teamwork

Attentive listening

Job description

Job Overview

To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Early Mornings, Afternoons & Evenings . Please only apply if you are able to meet these requirements.

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Responsibilities

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• and much more