Customer Appointment Booker

SDL Surveying Limited; Broxtowe; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A surveying firm in Broxtowe is seeking a Customer Appointment Booker to manage high volumes of calls and book appointments effectively. The ideal candidate will have a target-driven attitude, strong communication skills, and a professional telephone manner. This role offers a hybrid working model, competitive salary, and numerous benefits including career development opportunities. Join our inclusive team and help us excel in customer service.

Benefits

28 days of annual leave

Gym/fitness contribution

Free lunch and drinks

Career development opportunities

Participation in reward programs

Qualifications

• Confident and professional telephone manner.
• Strong communication skills and target-driven.
• Ability to manage multiple tasks effectively.

Responsibilities

• Conduct outbound calls to book appointments.
• Manage customer expectations during inbound calls.
• Prioritize tasks to meet service level agreements.

Skills

Target-driven

Strong communication skills

Confident and professional telephone manner

Problem-solving ability

Attention to detail

Strong typing skills

Ability to manage multiple tasks

Job description

SDL Surveying provided pay range

This range is provided by SDL Surveying. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: Customer Appointment Booker

Location: Chilwell, Nottingham (Hybrid: 3 days office, 2 days remote)

Salary: £24,570 base, plus typical monthly bonus of £200. OTE: £26,970

Job Type: Full-Time, Permanent

About the Role: We are seeking an Inbound and Outbound Appointment Booker to join our team. This role is ideal for someone with a passion for customer service. You will be responsible for making and receiving high volumes of calls, converting them into booked appointments, and managing the full booking process to ensure optimal scheduling.

Benefits

• Hybrid working model
• 28 days of annual leave (including bank holidays), increasing to 33 days with service
• Critical Illness and Death in Service insurance
• Up to £15 per month towards gym/fitness
• Free lunch and drinks in the office
• Discounts on high street and online shopping
• Career development opportunities
• Additional paid leave for volunteering and personal time
• Participation in our Reward & Recognition Programmes

Key Responsibilities

• Conduct outbound calls to book appointments, ensuring surveyors’ diaries are fully utilised
• Handle inbound calls, managing customer expectations and following up where necessary
• Manage a work queue effectively, prioritising tasks to meet service level agreements (SLAs)
• Identify and escalate priority issues, maintaining a high standard of customer service
• Work closely with clients and customers, providing updates and handling objections confidently

Who We’re Looking For

• Target-driven with strong communication skills
• Confident and professional telephone manner
• Problem-solving ability and strong attention to detail
• Team player with a flexible approach and a "can-do" attitude
• Strong typing skills and ability to manage multiple tasks

Working Hours

• Monday to Thursday: Shifts between 8am - 6pm
• Friday: Rotational shifts
• 1 in 4 Saturdays: 9am - 1pm

Application

We value diversity and are committed to creating an inclusive environment for all employees. Please let us know if you require any reasonable adjustments during the recruitment process.

Join our team and build your career with us!

Seniority level

Entry level

Employment type

Full-time

Job function

Other