Customer Agent - Golf Technology

Optimumgolf; Guildford; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading golf technology company in Guildford is looking for a self-motivated Customer Support professional who is passionate about golf and technology. The role involves creating and updating support tickets from various communication channels predominantly via phone. You will assist in maintaining a demo environment and ensure software updates are communicated effectively. Ideal candidates should have strong customer service skills and a passion for the golfing industry.

Responsibilities

• Create support tickets from phone calls and emails.
• Update support tickets from webchat and email communications.
• Administer loan fleet communications for returns.
• Monitor software/hardware updates and inform relevant parties.

Skills

Passion for golf

Customer service

Phone communication

Job description

Overview

Are you passionate about golf and looking to work with some of the industry leading technologies?

Optimum Golf Technologies (OGT) is the exclusive distributor and support centre for the golf industry’s leading trade and consumer technologies across the UK, Europe, Middle East, and Africa.

The opportunity

We currently have an exciting opportunity for a self-motivated, enthusiastic Customer Support professional. You need to be passionate about golf and technology.

Your key responsibilities

• Support ticket creation from all telephone calls into the support department.
• Support ticket updating from all emails sent into the support department (communication via phone to establish all relevant information).
• Support ticket creation from webchat facility.
• Support ticket follow up (communication via phone) from Auto-Bot (Webchat) facility
• Support Ticket creation/update via TEAMs
• Administration of SPAM tickets from within support ticket system.
• Administration of loan fleet whilst with customers (communication via phone for arrival/collection).
• Responsible for daily check of any software/hardware updates across the Foresight range, communicating to the team, business and VIP customers.
• Assist with the maintenance of our Simulation/Demo environment.

Skills and attributes for success

• Passionate about golf
• Passionate about customer service
• Comfortable on the phone (as primary source of customer communication)